Lead maritime services at UBC Facilities by overseeing customer service strategies and operations. This managerial role focuses on service delivery and operational excellence across various departments.

As the Manager, Customer Services, you will drive strategic initiatives within the UBC Facilities, responsible for enhancing customer experience across the Service Centre and clerical teams. You'll provide oversight for service standards, policy development, and continuous improvement efforts, ensuring alignment with Facilities priorities. This role involves significant leadership responsibilities, fostering a team-oriented culture that supports staff engagement and development.

Key Responsibilities:
• Oversee Facilities Service Centre and Clerical Pool performance
• Implement service strategies and performance metrics




• Monitor trends and address systemic service issues
• Integrate operations with Facilities management systems
• Promote a culture of inclusivity and teamwork

Requirements:
• Proven experience in customer service management
• Strong leadership and coaching skills
• Knowledge of policy and procedure development
• Ability to analyze and report on customer satisfaction
• Familiarity with operational metrics and improvement strategies

Enhance customer satisfaction and operational efficiency as a key leader in UBC's Facilities Customer Services.
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📌 Customer Services Manager at UBC (British Columbia)
🏢 UBC
📍 British Columbia