Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
Impact
Community
Growth
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact
[email protected].
AI Disclosure Statement
Your role as Operations Advisor
Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.
What you'll be doing
Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience
Support and provide financial/operational/data analyses to support strategic direction and evaluation
Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement
Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery
Become a subject-matter expert for Medical Operations
We'd love to hear from you if you have
Based in Montreal or Toronto
2+ years of experience in an operational role or corporate strategy/consulting role
Experience in the healthcare industry, in a startup environment and in customer experience is an asset
Bachelor degree in business administration or any other relevant field
Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution
Experience with data analysis, business case creation and costing analysis
Interest in people management and in managing large cross-functional teams
Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and team-oriented way
Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
Excellent oral and written communication skills
Required to be in the office at least 3 days a week
At Dialogue, your well-being is our priority
Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up
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📌 Operations Advisor (Ontario)
🏢 Dialogue
📍 Ontario