Official Internal Job Title: Business Projects and Practice Improvement Consultant, Group Insurance Status: Regular
Job Description Sous la supervision du Directeur - Centre d’expertise opérationnelle, le conseiller contribue à la performance et à l'évolution des opérations de la Vice-présidence. Reconnu pour son expertise en centres de contacts, en analyse de données et en optimisation des processus, il agit comme partenaire d’affaires auprès des gestionnaires et des équipes afin d'identifier, coordonner et mettre en œuvre des solutions créatrices de valeur. Il intervient dans des dossiers complexes et joue un rôle clé dans la réalisation d’initiatives et de projets visant l’amélioration continue, l’efficacité opérationnelle et l’atteinte des résultats.
Vous vous réaliserez dans les fonctions suivantes: Conseiller et accompagner les gestionnaires dans le positionnement, la planification, le développement, la réalisation et les suivis relatifs aux divers mandats de la VP. Structurer et réaliser des projets d’amélioration des activités et de résolution de problèmes dans le respect des orientations et agir, au besoin, à titre de responsable de ces projets. Élaborer des stratégies et plans de mise en œuvre des changements et évaluer les impacts organisationnels. Analyser et recommander des pistes d’améliorations dans les processus opérationnels de la /VP dans le but de faciliter et améliorer les connaissances, les procédures et l’efficacité des équipes. Représenter la VP et ses équipes lors de certaines réunions et auprès de différents comités. Participer à différentes analyses permettant de documenter les solutions proposées, telles que : études de coûts-bénéfices, analyse d'affaires, analyses d'impacts organisationnels, nouveaux processus et/ou nouvelles méthodologies de travail. Planifier et produire des rapports / redditions de compte en lien avec ses activités. Soutenir la VP et son gestionnaire dans l’exercice de la planification stratégique et opérationnelle.
Business Projects and Group Insurance Practices Evolution Advisor Business Projects and Group Insurance Practices Evolution Advisor Reporting to the Director, Operational Centre of Expertise, the advisor contributes to the performance and evolution of the Vice Presidency (VP). Recognized for their expertise in contact centres, data analysis and process optimization, the advisor acts as a business partner to managers and teams to identify, coordinate and implement value-added solutions. The advisor is involved in complex initiatives and plays a key role in delivering projects aimed at continuous improvement,



operational efficiency and achieving business objectives. You will grow as you perform the following functions: Advise and support managers in the positioning, planning, development, implementation and follow-up of various VP’s mandates. Structure and carry out business improvement and problem-solving projects in alignment with strategic orientations and, where required, act as project lead. Develop change management strategies and implementation plans, and assess organizational impacts. Analyze and recommend opportunities to improve the VP’s operational processes to enhance knowledge, procedures and team effectiveness. Represent the VP and its teams at various meetings and on different committees. Participate in analyses used to support proposed solutions, including cost-benefit studies, business analyses, organizational impact assessments, new processes and/or new work methodologies. Plan and prepare reports and accountability deliverables related to assigned activities. Support the VP and management in strategic and operational planning activities.
Your skills and qualifications Bachelor's degree in a relevant field.
Minimum of eight years of experience in a similar role within the insurance industry, including three years in a high-volume contact centre environment.
Advanced proficiency in both French and English, spoken and written, due to the nature of the job and working with both English‑and French‑speaking colleagues, partners, clients and/or suppliers.
Extensive knowledge of contact centre operations, performance metrics and technologies.
Demonstrated experience in data analysis, process optimization and operational performance improvement.
Strong analytical skills, influential leadership, autonomy and attention to detail.
Excellent organizational skills and a proactive approach with a demonstrated ability to take initiative.
Salary and Contract Salary range: (89,719 $-112,149 $)/year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.
Vacancy: 1, permanent #LI-Hybrid English version For ONTARIO only




Equal Opportunity Employer Beneva is an equal chance employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.
Purpose True to its purpose, Beneva places people at the heart of its actions and contributes to the well‑being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.
Benefits and Perks competitive salary
defined benefit pension plan
group insurance for you and your family
flexible schedule and vacation time
opportunity to split up your time between the office and your home (hybrid work mode)
telemedicine service
Employee Assistance Program
We also respect our fellow man by being involved in many social causes. We support concrete actions to give back to the community and encourage the social engagement of our employees.
Follow us on Instagram! @beneva.ca English video Here, you can give meaning to your talent in a way that feels authentic to you. We welcome people for who they are and what makes them unique. Because at the end of the day, those differences help us grow together. We take care of our people by offering a competitive salary, a defined benefit pension plan, group insurance for you and your family, a flexible schedule and vacation time to make the most of your life. Also, to help you strike the proper work‑life balance, we offer you the opportunity to split up your time between the office and your home which we refer to as the hybrid work mode. We like you just the way you are! That’s why we value different perspectives and ideas in an environment that promotes a sense of belonging and offers equal opportunities to all. Whether you’re an experienced professional, a student or undergoing a career change, we have an opportunity for you to discover or rediscover insurance. We want you to feel good in your mind and body. Helping you strike the right balance is important to us, which is why we have a team dedicated to the health and well‑being of our employees. Plus we encourage you to get up and move which is why we're offering you a telemedicine service and an Employee Assistance Program. We want you to keep you happy. At Beneva, we're in tune with nature by undertaking several initiatives such as LEED buildings, rooftop bee hives and gardens and a paperless environment. We put people first. We support them through all stages of their life by giving them peace of mind and we contribute to the well‑being of the community. Follow us on LinkedIn

#J-18808-Ljbffr

📌 Business Projects and Practice Improvement Consultant, Group Insurance (Quebec City)
🏢 CIE 101 Beneva
📍 Quebec City