Position Title: Field Service Representative - Thermal

Organization: Vertiv Canada ULC

Job Family: Field Service

Locations: Canada

Work Location: Regina, SK

Reports to: Field Service Supervisor - Thermal

BASIC FUNCTION
Vertiv is hiring a Field Services HVAC Representative in Regina, SK who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

DUTIES & RESPONSIBILITIES:
ROLE
Rely on direction to accomplish goals.
Perform a number of work-related tasks.
Capable of working under direct supervision or independently based upon training.

TECHNICAL
Render on site and phone assistance to customers.
Communicate with appropriate Technical Support on equipment issues
Perform work related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices (FCN) according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines - "14 hours rule"
Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION
Provide accurate and timely reporting according to company guidelines.
Timecards, expense reports, mileage reports, ticket closure, forms, et al.
Maintain individual inventory in accordance with company policy
Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
Maintain company property according to company policies.
Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

CUSTOMER SATISFACTION




Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a "first time fix" for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required

PERFORMANCE
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation processes and procedure
Maintain proper and adequate level of internal communications toManagers, co-workers, Support Services, electronic communications, et al.

KNOWLEDGE, SKILLS & ABILITIES:
Required education

Must have High School Diploma or HVAC Trade Credentials
313A 4th Year Apprentice or 313A Journey Man

Required experience (One of the following)

3-5 years relevant industry/commercial experience

Interpersonal Skills

Professional
Reliable
Team Player
Must be proficient with electrical / electronic test equipment and fundamentals
Must be proficient in reading and interpreting electrical line diagrams and blueprints

Technical skills

Ability to make in depth site evaluations.Skills to include: environmental temperature and general operating conditions





Independently perform fix/repair techniques based on knowledge

Ability to demonstrate proper brazing techniques

Capable of completing tasks and return unit to full operating conditions

Ability to summarize and report all work related tasks performed

Strongskill sets:

Communication skills

Customer service skills

Troubleshooting skills

Safety procedures

Organizational and planning skills

Computer skills

Mechanical aptitude

WORKING CONDITIONS:
Travel is required

Flexible schedules (weekends, evenings, and holidays)

Valid driver's license

PHYSICAL REQUIREMENTS:
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.The associate frequently is required to sit and climb or balance.Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Must have ability to regularly lift at least 50 pounds.

Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in Canada. This is not a position for which sponsorship will be provided.

Equal Prospect Employer
Vertiv Canada is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]

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📌 Field Service Representative - Thermal - Regina (Saskatchewan)
🏢 Vertiv
📍 Saskatchewan