Elevate your career with Sandvik Mining as a Customer Services Manager in Lively, ON. Oversee operations while enhancing customer experience in parts and service support across Canada.

In this leadership role, you will manage customer service operations, including the CSSR and Order Desk. Drive performance metrics, support critical parts escalation, and implement innovative digital service solutions. Collaborate across teams to improve customer focus and operations, ensuring exceptional service delivery.

Key Responsibilities:
• Lead the Canadian Customer Support Centre team
• Manage staffing, onboarding, and employee development
• Track customer service KPIs and expectations
• Resolve critical customer issues and machine downtimes
• Coordinate cross-functional support during emergencies

Requirements:
• Minimum 5 years leadership in customer service
• Experience with supply chain and order fulfillment
• Robust parts ordering and logistics knowledge
• Demonstrated continuous improvement aptitude
• Post-secondary degree in business or related field

Drive excellence in customer service and parts support with Sandvik Mining in Lively, ON.
#J-18808-Ljbffr

📌 Customer Services Manager at Sandvik (Ontario)
🏢 Sandvik
📍 Ontario