You are the craftsman of guest satisfactionWe're looking for an Assistant Guest Service Manager, with solid organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.WHAT YOU'LL DOLead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.Continuously measure guest satisfaction and adjust services accordingly.Optimize room rental revenues by applying existing strategies.Ensure the safety of the premises and people by knowing and deploying (as required)



emergency and crisis management measures including in the event of fire.WHAT YOU WILL BRINGDiploma in Hotel Management or equivalent experience1 to 3 years' management experienceAbility to put oneself in the guest's shoes and understand their concernsQuick and effective management of requests and problemsTolerance for unhappy or stressed guestsKnowledge of the Office Suite and experience with OPERA PMS, an assetWHAT WE OFFERPassionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.Squats help you relax? Get access to a state-of-the-art gym right in your workplace.The annual salary for this role is between $53 873 and $67 341, depending on experience, qualifications, and internal equity.Apply - we look forward to hearing from you!#J-18808-Ljbffr

📌 Assistant Guest Service Manager - $53,873 - $67,341 A Year (Winnipeg)
🏢 Germain Hôtels
📍 Winnipeg