Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests.Key ResponsibilitiesCheck-in & check-out (ensure effective check-in and check-out procedures are followed for individual and group/tour activity)Addressing telephone and in-person inquiriesInform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guests’ rooms and deliver items to guests at their request on an as-needed basisMaintain room security by providing effective key control & confidentialityRecord requests for special accommodations, suites and/or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodations requests, and ensure all Pre-registrations are done correctlyFollow shift checklists to ensure all duties are completed in a timely mannerMust maintain proper balance and knowledge of daily transactions and float responsibilitiesAssist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policyAchieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complains are acted upon in accordance with hotel and Company policyMaintaining and balancing sales from the in-lobby kiosk for guestsMaintaining the guest business center area,



including stocking paper and assisting guests with computer inquiries; and all necessaryadditional duties as assigned.Education and Qualification RequirementsMinimum 1-year experience in full-service hotel, preferredBasic computer skills: Microsoft Word, Excel, InternetKnowledge of area and surrounding attractionsWorking knowledge of reservations system to perform booking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc.Ability to successfully obtain a Gaming LicensePrevious cash handling experience required; andExcellentverbal communication skills.Bilingual (English/French) is an asset but not requiredWork Workplace ConsiderationsWork within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)Willing to submit to a criminal record check with results acceptable to our organization, standards and positionGreat Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process, and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.Minimum Rate (CAD $) | Minimum Salary (CAD $)21.23Job Rate (CAD $) | Midpoint Salary (CAD $)26.54Maximum Rate (CAD $) | Maximum Salary (CAD $)26.54Job InfoJob Identification 8579Job Category HotelPosting Date 05/12/2026, 06:30 PMApply Before 05/20/2026, 03:59 AMLocations 555 Rexdale Boulevard, Toronto, ON, M9W 5L2, CAMinimum Rate (CAD $) | Minimum Salary (CAD $) 21.23Job Rate (CAD $) | Midpoint Salary (CAD $) 26.54Maximum Rate (CAD $) | Maximum Salary (CAD $) 26.54#J-18808-Ljbffr

📌 Ft Front Office Agent-Gct - C$21.2 - C$26.5 An Hour (Winnipeg)
🏢 Great Canadian Entertainment
📍 Winnipeg