Elevate your career with Citi as a Bilingual Client Services Specialist. Provide exceptional support in English and French, resolving client issues and enhancing their experience every day.

This intermediate position focuses on managing high-profile client portfolios. You will handle queries promptly, coach team members, and maintain regular communication with clients. Your efforts will contribute to improving processes, analyzing market compliance, and ensuring high-quality client service.

Key Responsibilities:
• Manage a portfolio of high-profile clients' inquiries
• Provide coaching and support for team escalations
• Conduct regular client interactions and follow-ups
• Communicate market issues and system failures to clients
• Advocate for process improvements to enhance client experience

Requirements:
• 2-5 years of customer service experience
• Bilingual in English and French, proficient in both
• Relevant experience in a business or financial environment
• Robust project management and organizational skills
• Proven analytical skills with a focus on customer satisfaction

Harness your bilingual skills to foster outstanding relationships at Citi.
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📌 Client Services Specialist Bilingual (Ontario)
🏢 Citi
📍 Ontario