What Excalibur has to Offer:

- Early departures on Friday
- Flexible work hours
- Bonus program
- Casual work environment
- Employee perks
- Voluntary RRSP program with company match
- Excellent employee discount on premium archery equipment and accessories
- Social committee events and activities i.e., annual golf tournament, food trucks, axe throwing
- Tuition reimbursement and skills training

Excalibur Crossbow is the leading manufacturer of crossbows and accessories. Proudly Canadian, we have been producing crossbows that are accurate, powerful, and reliable, for over 40 years. Excalibur Crossbow is a local company with worldwide reach. What you will do?

The Warranty Repair & Customer Service Representative is primarily responsible for warranty repairs, maintaining warranty data and inventory, and providing great customer service.

You will be responsible for:

- Receive returned product for warranty, recording it in the RMA system.
- Perform repair work and close RMA after completion.
- Package repaired product for return shipping, prepare shipping paperwork using shipping software, and arrange for pick up.
- Provide customer service to customers via phone or email; dispensing information regarding product use, warranty, repair, etc. and resolving customer concerns.
- Provide customer service to walk in customers who attend at the Excalibur facility for product repair or maintenance.
- Receive all tradeshow product and input in RMA system.
- Update warranty information documents.
- Assist with monitoring and ordering parts inventory.
- Maintain inventory of parts required for warranty work.
- Assist with warranty projects as required.




- Follow department safety rules and operating procedures.
- Responsible for supporting and adhering to company policies and procedures.
- Assist other departments when the Warranty department is slow.
- Perform other duties as assigned.

Do you have what it takes?

- A minimum of 2 years of customer service or related customer support experience is required. Previous experience with bows, archery or outdoor products and or hunting is preferred.
- Strong mechanical aptitude required; experience in maintenance, repair or mechanical through employment or hobbies preferred.
- Proficiency with Microsoft Word, Excel, PowerPoint, and ERP systems.
- Strong verbal and written communication skills with a customer-first mindset.
- Excellent problem-solving skills and the ability to work effectively under pressure.
- High energy, strong initiative, and a team-oriented attitude.
- Detail-oriented with excellent time management and organizational skills.
- Willingness to work extended hours as required.

Excalibur is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require accommodation at any stage in the recruitment process, please let us know. Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Experience:
- Mechanical assembly: 3 years (required)
- Mechanical troubleshooting: 3 years (required)
- Hunting, bow, archery: 2 years (preferred)
- Customer service: 2 years (required)

Work Location: In person

📌 Warranty Repair & Customer Service Representative (Kitchener)
🏢 Excalibur Crossbow Canada
📍 Kitchener