Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.As an Operations Manager, you will lead large-scale sales and client operations programs that support advertising growth and go-to-market strategy. You will be responsible for driving operational excellence, developing people leaders, and ensuring consistent performance against revenue, efficiency, and client success metrics.You will operate with a high degree of autonomy while leveraging established governance frameworks, tools, and cross‑functional partnerships. This role serves as a strategic operational leader and acts as a delegate for senior program leadership when necessary.Scope of the RoleFull ownership of a single large‑scale sales or client operations program within a defined geographyAccountability for revenue performance, productivity, quality, client outcomes, and operational deliveryDirect collaboration with Sales, Marketing, Analytics, Finance, Workforce Management, Training, Quality, and HRStrategic influence over go‑to‑market optimization, operational scalability, and continuous improvement initiativesResponsibility for governance, risk management, and operational continuityKey ResponsibilitiesPerformance ManagementOwn total program performance against sales targets, client success measures, SLAs, and KPIsEstablish and run effective governance forums, performance reviews,



and business rhythms to drive resultsIdentify performance gaps and lead corrective action plans using data driven- insightsClient and Stakeholder EngagementLead ongoing client and internal stakeholder engagementDrive optimization of go‑to‑market strategies and execution modelsSet, calibrate, and manage goal achievement expectationsPartner with stakeholders to identify opportunities to expand scope, impact, and efficiency over timeOperational DeliverablesProduce regular operational and executive level- performance reports with insights and optimization recommendationsEnsure accuracy and timeliness of forecasting, reporting, and operational metricsMaintain accountability for financial processes including invoicing coordination and budget alignmentPeople LeadershipProvide career counseling and performance coaching to Sales ManagersEnsure appropriate staffing models, enablement, and support structures are in place to meet program goalsGuide support functions (training, quality, analytics, reporting, workforce management) to ensure alignment to targetsEmployee Engagement & CultureDrive employee engagement, retention, and performance through strong leadership and clear accountabilityPartner with HR to execute people programs, talent planning, and succession strategiesEnforce client policies related to performance management, conduct, and workplace standardsBasic QualificationsMinimum of 4 years of experience in operations management, sales leadership, or business operationsMinimum of 2 years of experience using sales, analytics, or reporting tools such as Salesforce, Tableau,



or similar platformsPreferred QualificationsBachelor’s degreeMinimum of 2 years of experience managing large‑scale operationsMinimum of 2 years of experience with Google suite including Google docs, sheets and presentations and/or Microsoft Office tools, including Excel, PowerPoint, and client facing- presentationsDigital Inside Sales experienceDigital marketing knowledge and familiarity with performance based- advertising or sales environmentsStrong client and stakeholder relationship management skillsProven experience managing, coaching, and developing people leadersStrong analytical mindset with the ability to make data driven- decisions and translate insights into actionExcellent communication and presentation skills suitable for executive level- audiencesHighly organized with exceptional attention to detailDeadline driven, results oriented, and comfortable operating in rapid paced- environmentsSelf‑starter- mentality with the ability to drive operational improvements and implement new initiativesThis is a hybrid role.Collaborate and connect with the broader Accenture community when attending optional frequent networking and teambuilding events, training sessions and team office days at Accenture's downtown Toronto office location.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full‑time employment, for roles that may be hired as set forth below.Role Location Annual Salary RangeBritish Columbia/Ontario $74,000 to $124,000#J-18808-Ljbffr

📌 Delivery Operations Associate Manager - C$74,000 - C$124,000 A Year (Winnipeg)
🏢 Accenture
📍 Winnipeg