Job ID : 3520Openings : 1Jurisdiction : CUPE Local 7Division : Communications, Service Regina & TourismDepartment : TourismLocation : Regina, Saskatchewan, CAType of Posting : Internal & ExternalEmployment Type : Part-time, casual opportunity for up to 1 yearHourly Salary : $20.76 - $26.83Annual Salary : $39,581.00 - $54,967.00Date Posted : May 22, 2026Closing Date : May 29, 2026We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.OverviewJoin the Tourism department as our next Visitor Services Guide! Primarily situated at the heart of Regina’s YQR Airport, you will provide a warm welcome and expert guidance to travelers from around the world. This role is the first point of contact for the City of Regina responding to complex customer inquiries regarding tourism information. Typically provides in‑person customer service at a Visitor Services Desk.In addition to desk services, you will set up and manage tourism booths at various events in the City of Regina, distributing informational materials, guides, and selling promotional items as needed.Do you have a passion for highlighting the best our city has to offer, thrive in delivering exceptional face‑to‑face customer experiences, and excel in independent work? This job is perfect for you!Key DutiesReceives inbound calls and inquiries, records details, determines customer needs, identifies solutions, and escalates queries as required within defined timelines.Receives and responds to emails and social media queries within defined timelines.Provides in–person visitor services to customers, selling promotional items.Provides guidance and education to the public on the use of the City of Regina tourism website.Utilizes, consults,



and updates computerized records.Performs cash management functions to collect revenue, keeps records, and performs balances.Calculates, collects, and processes payments, negotiates suitable payment arrangements to explicit outstanding and arrears balances, and refers collection activity as appropriate.Acts as an ambassador to the city, greeting customers, answering inquiries, managing incoming/outgoing deliveries and visitor management.Completes searches, inputs data, validates data, and generates reports and lists from programs and applications.Provides in‑person services to distribute informational material and guides, and sell promotional items.Communicates information, instructions, and/or updates to necessary departments and necessary internal or external staff.Manages inventory and ensures adequate supply of information materials required for kiosk.Supports the Manager and administrative work processes and duties for the work unit.Provides input for social media content plans that align with strategic goals for Tourism Regina.Monitors Tourism Regina’s social media profiles and presence, including Facebook, Instagram, X, LinkedIn, YouTube, and identifies strategies for new content.Other duties as assigned.QualificationsCompletion of secondary school or equivalency.On‑the‑job experience in customer service.Valid Driver’s License.Provides front‑line customer service where messages/responses may be met with frustration/rudeness.Explains, clarifies,



and exchanges technical and process information.Asks questions to determine appropriate response/action.Responds to escalated inquiries due to complexity to resolve problems.Provides written response to email and social media public queries.Interacts across a range of stakeholders with a focus on the provision of services and the exchange, collection, and dissemination of information.Identifies issues, consults, and follows scripts, policies, procedures, and processes.Determines when to escalate calls and create service requests.Familiarizes new employees with tasks, duties, practices, and processes.Contributes to completion of work unit activities through completion of sequenced tasks/workflow.Working ConditionsWorks in indoor office environments.Exposure to stressful experiences/interaction with parties who are upset, angry, and/or emotionally charged.Additional RequirementsSuccessful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.Proof of education is required.Additional assessments may be conducted to evaluate competencies, skills, and knowledge.The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier‑free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity‑seeking communities, to apply. The City of Regina is committed to ensuring accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in‑house courses. If you’re passionate about public service and making a difference, apply now!#J-18808-Ljbffr

📌 Visitor Services Guide - Tourism - C$20.8 - C$26.8 An Hour - Part Time (Winnipeg)
🏢 City of Regina
📍 Winnipeg