Lead customer service operations at the City of Toronto as a Supervisor of Customer Experience. This full-time position focuses on enhancing public services and managing teams effectively.

In this role, you will supervise daily operations while fostering an exceptional customer-centric setting. Key responsibilities include scheduling staff, guiding teams in policy interpretation, and ensuring all procedures align with current legislation. You will also drive performance metrics to achieve high program standards.

Key Responsibilities:
• Oversee daily operations and scheduling of customer service staff
• Foster a strong customer-focused environment among team members
• Guide staff in interpreting legislation and policies accurately




• Ensure operational procedures are effective for accurate advice
• Monitor performance metrics to meet program and legislative standards

Requirements:
• Post-secondary education in a related field with equivalent experience
• Experience in leading, coaching, and mentoring staff
• Proven ability to achieve performance metrics in a unionized setting
• Strong skills in customer service excellence
• Excellent analytical and conflict-resolution capabilities

Elevate public service delivery and team performance at the City of Toronto.
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📌 Customer Experience Supervisor in Toronto (Ontario)
🏢 Tobermory
📍 Ontario