Quality & Service Specialist - Microbiology

Full-time

Department: Laboratory Medicine

Compensation: CAD 48.02 - CAD 60.02 - hourly

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-union
Number of vacancies: 1
New or Replacement Position: New
Site: All Sites
Department: Laboratory Medicine Program
Reports to: Senior Manager, Microbiology
Salary Range: $48.02 to $60.02 per hour
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: September 10, 2026

Position Summary
The Quality and Service Specialist - Microbiology provides leadership for quality, service excellence, safety, and regulatory compliance programs within the Microbiology discipline. Working closely with laboratory leadership and quality partners, the role is responsible for developing and maintaining quality systems, supporting accreditation readiness,



leading staff competency and technical validation activities, monitoring service performance, and promoting continuous quality improvement. The incumbent also supports patient safety investigations, participates in operational on-call coverage, contributes to discipline-specific research and quality projects, and champions a culture of safety and excellence in laboratory practice.
Duties

Leads the development, implementation, and maintenance of the Microbiology Quality Plan.

Ensures compliance with accreditation, regulatory, and licensing requirements and laboratory best practices.

Leads staff competency programs and technical validation activities.

Monitors service quality, complaints, and feedback trends to support continuous improvement initiatives.

Leads laboratory safety initiatives, assessments, and compliance with workplace safety requirements.

Requirements

Minimum 5 years experience in Microbiology discipline

Completion of a recognized Medical Laboratory Technologist program.

Proficiency with philosophy and practice of continuous quality improvement (CQI) and total quality management (TQM)techniques;

Computer proficiency with database management an asset.

Remain flexible to changing priorities and work volume.

CMLTO (College of Medical Laboratory Technologists of Ontario), required.

Demonstrated leadership and problem solving, required.





Well-developed interpersonal and communication skills demonstrating responsibility and leadership, required.

Well-developed written and verbal communication skills, required.

Basic knowledge of statistical methods, required.

Computer skills and familiarity with software applications such as Word and Excel, required.

Excellent presentation skills, required.

Ability to be flexible, adaptable and perceptive, required.

Excellent organizational and time management skills, required.

Continuing education and skills acquisition by attending courses, seminars and conferences is required.

Membership and/or participation in professional clinical and quality associations is required.

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages

Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPPhttps://hoopp.com/ )

Close access to Transit and UHN shuttle service

A versatile work environment

Opportunities for development and promotions within a large organization

Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

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📌 Quality & Service Specialist - Microbiology (Ontario)
🏢 University Health Network
📍 Ontario