Job Summary

P orter Airlines is the fastest growing airline in Canada. We are taking on more aircraft and expanding our network of destinations across North America, Mexico, the Caribbean, and Central America. This generalist position supports Porter’s full range of internal and external communications, in both English and French. Responsibilities involve corporate communications, team engagement, media relations, crisis/issues management, special events, community engagement and other projects. This includes contributing to social media strategies and content creation together with agency partners.

Duties & Responsibilities

Communications – 75% of duties
Supports overall communications efforts, proactively providing independent advice and critical thinking in a team workplace
Writes materials for internal and external audiences, including news releases, key messages, intranet, reports and emails
Assists in planning and execution of internal/external events
Develops and supports communications initiatives for all Porter departments and operational bases
Contributes to team engagement initiatives that advance business strategies, including Executive Communications, People & Culture projects, and Rewards & Recognition
Provides media relations support by facilitating timely responses and delivering Porter’s messages to its audiences
Maintains a current media list and produces media coverage summaries
Works with other team members to identify and resolve crises and issues
Assists with communicating company sustainability initiatives
Administer fulfillment of approved flight requests for partners and media
Part of the Emergency Response team, including the administration of materials for the department in conjunction with the Director, Communications & Public Affairs, and the Safety department
Social Media – 25% of duties Collaborates with internal and agency teams to develop social media strategy and organic content to engage and build Porter’s online community




Contributes to maintaining a robust editorial calendar
Stays up-to-date on the latest social media practices
Supports management of the social media inbox and identifies social influencers as part of ongoing content and community engagement strategies
Administer fulfillment of approved flight requests for content creators
Analyzes effectiveness of social media channels through standardized reporting
Works closely with the Customer Relations team to support their lead role in online customer support and community management. This requires message development, issues management, monitoring and responding to posts using social media management software
Produces multimedia content, including video, for various channels
Identifies opportunities to enhance social media interaction with customers, partners and the general public
Participates in executing photo/video shoots
Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Teamwork: Working collaboratively with others to achieve organizational goals.

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Results Focus:



Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

Post-Secondary Degree/Diploma – Journalism, Communications, Public Relations or related discipline
More than one (1) year of progressive Communications experience working for a brand or agency
Bilingualism (English/French)
Exceptional writing and editing skills; ability to adapt style to various audiences
An intuition for engaging content and an understanding of the Porter brand voice
Multimedia content development skills for social media and internal communications
Capable of using graphics/editing software, such as Canva, Adobe Photoshop, Adobe Premiere Pro
An understanding of the media and content creator communities
Event management and organizational skills; liaising with suppliers
Ability to multi-task and prioritize
Exceptional interpersonal and relationship-building skills
Ability to work on-call and monitor issues outside of typical business hours
Flexible to travel within the Porter network on short notice
Must pass security screening and qualify for secure airport access

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

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📌 Senior Coordinator, Communications (Ontario)
🏢 Porter Airlines
📍 Ontario