Step into leadership as the Manager of Communications and Customer Care at Utilities Kingston in Kingston, Ontario. This full-time role demands advanced strategic communication and customer experience skills to ensure excellence in service delivery.

As a crucial member of the PR & Communications department, you will provide operational leadership and strategic direction across communications and customer care functions. Your role includes developing critical communication strategies, managing reputational risks, and ensuring a positive customer experience. This position requires nurturing solid relationships with various stakeholders while implementing continuous improvement initiatives.

Key Responsibilities:
• Develop organizational communication and engagement strategies
• Provide counsel on corporate initiatives and risk management




• Oversee brand management and digital communications
• Build relationships with media and community organizations
• Lead the development of the Customer Experience Strategy

Requirements:
• Degree in Communications, Public Relations, or related field
• 3-5 years in corporate communications with strategic responsibilities
• Advanced knowledge of public relations and crisis management
• Demonstrated leadership and coaching skills
• Proficient in digital communications and accessibility standards

Contribute to enhancing Utilities Kingston’s reputation and advancing community goals through effective communication and customer care.
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📌 Communications and Customer Care Manager (Ontario)
🏢 The MEARIE Group
📍 Ontario