TitleSenior Manager, Technology Operations & Workplace SystemsReports toChief Operating OfficerLocationHybrid, 3 days/week at the Golf Canada Headquarters (Caledon, ON)Target Hiring Range$85,000 to $95,000Target Start DateMay 2026OVERVIEWGolf Canada is the National Sports Federation and governing body for golf in Canada representing more than 380,000 golfers and 1,500 member clubs across the country. A proud member of the Canadian Olympic Committee, Golf Canada’s mission is to be a world leader in golf. The Manager, Technology Operations & Workplace Systems reports to the Chief Operating Officer and oversees Golf Canada’s technology operations, ensuring reliable, secure, and scalable systems that support both onsite and remote employees. The role leads day‑to‑day IT service delivery, infrastructure, cybersecurity, vendor management, and contributes to long‑term technology planning aligned with organizational priorities.PRIMARY DUTIESTechnology Operations & Service DeliveryOversee daily IT operations, ensuring high availability and performance of systems, networks, and end-user services.Manage IT support services for both onsite and remote staff, ensuring timely resolution of issues and strong user satisfaction.Support staff and volunteer onboarding, offboarding, and training on central IT systems.Lead on building security systems and configuration of all office requirements.Establish and monitor service levels, workflows, and escalation protocols.Infrastructure & Workplace Systems ManagementMaintain and optimize core IT infrastructure, including networks, cloud services, endpoints, and collaboration tools.Ensure systems are scalable and resilient to support organizational growth and hybrid work environments.Lead system upgrades, implementations, and integrations.Cybersecurity & Risk ManagementDevelop and enforce IT security policies, standards, and best practices.Oversee cybersecurity measures including endpoint protection, access controls, data protection,



and incident response.Ensure compliance with relevant regulatory and privacy requirements.Strategic Planning & ProjectsPartner with the COO and leadership team to develop and execute the IT roadmap aligned with organizational goals.Identify opportunities to improve efficiency through technology and automation.Lead and deliver IT projects on time and within budget.Vendor & Budget ManagementManage relationships with external vendors, service providers, and consultants.Oversee IT procurement, negotiation, contracts, and licensing.Develop and manage the IT budget, ensuring cost‑effective solutions.Team LeadershipLead, mentor, and develop one (1) direct report, fostering a service‑oriented and accountable team culture.Allocate resources effectively to meet operational and project demands.Event SupportProvide online/hybrid support for organizational events hosted virtually (e.G., Annual General Meeting, Volunteer Training).Deliver in‑person support for event delivery and speaker requirements for internal and external events (e.G., RBC Canadian Open, Town Halls).REQUIRED SKILLS, KNOWLEDGE, & ABILITIESStrong knowledge of IT operations, including end‑user support, workplace technology, networking fundamentals, and cybersecurity best practices.Experience supporting and administering business systems and cloud‑based workplace tools (e.G., Microsoft 365, Entra ID, Intune MDM, Fortinet networking equipment, Voice‑over‑IP phone systems, collaboration platforms, endpoint management).Solid understanding of data management, system integrations, and practical application architecture in an operational environment.Post‑secondary education in Information Technology, Computer Science, or a related field.7–10+ years of progressive IT experience, including leadership or supervisory responsibility.Experience in a mid‑size organization or similar environment preferred.Relevant certifications (e.G., ITIL, CISSP, PMP) considered an asset.Excellent written and verbal communication skills with the ability to translate technical concepts for non‑technical audiences (staff,



leadership, Board, and volunteers).Strong service orientation with a focus on delivering a high‑quality end‑user experience.Proven ability to manage IT service delivery, including prioritization, escalation, and continuous improvement of support processes.Robust project management and change management capabilities, with experience delivering technology initiatives in a business environment.Demonstrated ability to improve processes, enhance user experience, and drive adoption of workplace technologies.Ability to manage multiple priorities and respond effectively in a dynamic, service‑driven environment.Strong attention to detail and commitment to operational excellence.Experience supporting hybrid work environments (onsite and remote users).Proven experience managing external vendors, service providers, and technology partners.COMPENSATION PACKAGEAnnual Salary of $85,000 to $95,000.Two (2) week paid office closure during winter break.Annual bonus (confirmed based on organizational performance).Summer ½‑Day Friday hours (early closure) in summer months.Strong DCCP Pension Plan, Benefit Plan, Cell Phone Plan, and vacation allotment.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTGolf Canada is dedicated to employment equity and fostering diversity within the workplace in order to build an inclusive workforce where all employees have the opportunity to reach their potential. Golf Canada provides equal employment opportunities to employees regardless of gender, race, religion, age, ability, sexual orientation, or marital status. Golf Canada offers a family‑friendly environment that allows for flexible work arrangements to support staff diversity and ensure a healthy work‑life balance. The company values and promotes a culture of diversity, equity, inclusion, and belonging. If you require accessibility related accommodations or specific adjustments to ensure fair and equitable access throughout the recruitment and selection process, please contact the recruitment team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.#J-18808-Ljbffr

📌 Senior Manager, Technology Operations & Workplace Systems - C$85,000 - C$95,000 A Year (Melancthon)
🏢 Golf Canada
📍 Melancthon