Program Assistant, Full time Term-CertainContinuing Education and Corporate Training, a branch of The Donald School of Business is seeking a full-time term-certain Program Assistant to support courses and programs from May 4, 2026 to May 21, 2027.Position SummaryThe Program Assistant is responsible for providing course and administrative support to programs within the designated portfolio, including course set up, preparation of course packages and materials, instructor support, student support, troubleshooting, and class follow-up. This role serves as the front‑line support for learner inquiries and provides program‑specific information as required.Position ResponsibilitiesProvide instructors and staff with information concerning RDP processes, timelines, service and support, administrative practices, office equipment, and basic software questions.Support instructors, students, and organizations with Lumens login, course information, and the registration process.Collaborate with the Program Coordinator on program and course set up, instructor recruitment, and related details.Assist with the set up of video equipment, food orders, room bookings, materials, and course supplies for both in‑person and digital courses.Handle lab setup, classroom cleanup, learner login details, computer ID requests, Blackboard access, and creation of course packages.Confirm that Blackboard content and packages have been loaded prior to course delivery.Pull and track enrollment reports, remove old or existing students from Blackboard, and assist instructors with Blackboard access.Provide support to prospective and current learners, respond to phone and email inquiries, and manage walk‑in traffic.Promote courses, update interest lists,



and provide program information as required.Review courses in Lumens to ensure attendance and grades are entered by instructors.Notify instructors if grades are not entered within 11 days after course completion.Submit grades for Banner entry and convert grades into proper format as needed.Process actions for course cancellations and collaborate with team members to complete tasks.Ensure certificates are created, updated in the Registrar system, and mailed to students.Provide last‑minute photocopying/printing, technical support, food orders, custodial issues, and unplanned room setup.Greets and ensures instructors have everything needed for class.Post class cancellation notices or send communications as required.Attend portfolio meetings, record minutes, communicate and follow up on action items, and distribute minutes.Assist with booking of events, retreats, meetings, recruitment, and orientation activities.Participate in special event organization related to the program portfolio and promotion.Maintain filing systems, ensure FOIPP standards, archive documents, retrieve documents, and file student program records.Required QualificationsTwo (2) years of post‑secondary training or completion of a community college certificate in Business Administration, Office Administration, or a related field.Over two up to three years of previous job‑related experience.Preferred QualificationsNone specified.Benefits and CompensationSalary: $28.81 to $33.71 per hour. An additional 15% of the hourly rate in lieu of vacation, statutory holidays, and benefits.EEO StatementRed Deer Polytechnic fosters an inclusive learning and working environment. We are committed to a merit‑based hiring process and to an inclusive workplace that is fair, equitable, supportive, welcoming, and respectful. We recognize, value, and leverage differences in identities, abilities, background, cultures, skills, experiences, and perspectives. Our practices are guided by the principles of the Alberta Human Rights Act and support the Truth and Reconciliation Commission of Canada’s Calls to Action. If you have the skills and equivalent experience for this role, we encourage you to apply.#J-18808-Ljbffr

📌 Program Assistant, Full-Time Term-Certain - C$28.8 - C$33.7 An Hour (Burnstick Lake)
🏢 Red Deer Polytechnic
📍 Burnstick Lake