"What can I do for you?" is your mantra? Join Germain Hotels as a Guest Service Agent, where your curiosity and attentiveness will elevate our guests' experiences daily.

This role focuses on the essential responsibilities of greeting and checking in guests, handling requests, and ensuring smooth operations. You will employ creativity and individuality in responding to guests, addressing concerns proactively, and collaborating with various departments to personalize guest interactions.

Key Responsibilities:
• Manage check-in and check-out processes efficiently
• Respond creatively to all guest requests
• Handle guest issues with professionalism and care
• Provide detailed information in collaboration with teams
• Ensure smooth internal activities for guest satisfaction

Requirements:
• Diploma in Hospitality preferred
• Excellent communication skills in both formats
• Customer service-oriented with a positive demeanor
• Professionalism in challenging situations
• Proficient with computer systems; OPERA PMS a plus

Bring your hospitality passion and dedication to guest service at Germain Hotels.
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📌 Guest Service Agent at Germain Hotels (Quebec City)
🏢 Germain Hotels group
📍 Quebec City