Role: IBMS (Operative BMS) Support Analyst (L1/L2/L3)

Location: Toronto, ON

Duration: Long Term Contract

Job Description

- Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk setting
- Troubleshoot issues in scheduling| ad sales| traffic| and billing modules
- Handle incidents| service requests| and user queries via ticketing tools
- Perform SQL-based database troubleshooting| data validation| and fixes
- Investigate and resolve data inconsistencies and system integration issues
- Conduct root cause analysis (RCA) and ensure SLA adherence
- Support user access| configurations| and minor enhancements
- Work closely with sales| traffic| finance| and technical teams

Essential Skills

- Strong experience in Operative IBMS BMS system
- Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)
- Hands-on SQL & database troubleshooting (mandatory)
- Experience in helpdesk / EUC support environment
- Familiarity with ServiceNow/JIRA or similar tools
- Strong analytical| problem-solving| and communication skills
- Understanding of infrastructure / EUC environment (VDI| VPN| etc.)
- Knowledge of integrations and reporting tools

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📌 IBMS (Operative BMS) Support Analyst// (Toronto)
🏢 apptoza
📍 Toronto