Enhance customer relations as a Customer Service Representative for Ocean and Air imports. Work with clients and teams to drive satisfaction and new business growth.

Reporting to the Director of CRM, North America, you will manage and grow customer accounts while facilitating recent business initiatives. This role demands collaboration with sales and operational teams, aligning closely with client needs to ensure an exceptional service experience.

Key Responsibilities:
• Manage communication for assigned customer accounts
• Partner with Operations to meet customer requirements
• Identify opportunities for account expansion and new business
• Prepare pricing requests and customer quotations
• Maintain accurate account information in company systems

Requirements:
• Minimum 2 years in sales or customer service roles
• Knowledge of freight forwarding is an asset
• Bachelor's in Business or related field preferred
• CIFFA certification is a plus
• Ability to travel as needed

Leverage your relationship-building skills and customer-focused mindset in this impactful role.
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📌 Customer Service Representative - Ocean & Air (Ontario)
🏢 Delmar International
📍 Ontario