Join Foresters Financial as an IT Desk-side Technician, providing essential hands-on and remote IT support in a hybrid model. You'll ensure effective hardware and software use for employees while troubleshooting complex technical issues.

In this role, you will manage device deployments, onboarding, and service requests, all while improving IT processes to minimize business interruptions. Your expertise in Microsoft products and AI tools like Microsoft Copilot will be pivotal in delivering support and training to enhance employee productivity.

Key Responsibilities:
• Provide in-person and remote end-user support
• Image, install, and maintain PC equipment
• Analyze hardware and application issues for trends




• Deliver AI guidance and troubleshooting for Microsoft Copilot
• Create reports on ticket management and workflow metrics

Requirements:
• 2-5 years of end-user support experience
• Postsecondary degree in IT or related field
• Solid problem-solving and communication skills
• Familiar with Microsoft 365 and AI software
• ITIL V3 or Microsoft certifications are assets

Bring your IT expertise and customer service skills to Foresters Financial, enhancing overall efficiency and support.
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📌 IT Desk-side Technician at Foresters Financial (Ontario)
🏢 Foresters Financial Services
📍 Ontario