The Behaviour Outreach Facilitator’s primary role is to facilitateCalgary Humane Society’s educational, training, and community outreachprograms. These programs aim to build community awareness around positivereinforcement training methods, animal behaviour concerns, and responsible petownership while fostering empathy and compassion for the animals in ourcommunity.

Rotation:

Thursday to Monday | 37.5 hours per week

Hours of work: 9:00 a.m. to 5:00 p.m.

Annual Salary:

$36,367.50with an increase to $40,170.00 upon successful completion of theprobationary period.

Duties:

Coordinate behaviour training classes andconsultations, including:

Scheduling classes and private consultations

Managing class registration, payments, and clientcommunications

Ensuring classes are posted, promoted, filled, andeffectively staffed

Produce monthly reports summarizing class participation, revenue, and trends forsubmission to the Director of Community Services & PathwayPlanning and the Board

Support content development by working with sheltertrainers to identify opportunities for new classes, update materials, andalign offerings with community needs

Assist internal operations by performing trainingduties as assigned by the Director of Community Services & PathwayPlanning or shelter trainers, including supporting staff with trainingplans or assisting in class delivery

Provide high-quality client service by responding tobehaviour inquiries, assisting with the behaviour helpline, and directingclients to appropriate resources

Maintain positive relationships with contracttrainers, class participants, and community partners

Support departmental administration, includingupdating manuals, processes, and behaviour handouts as directed

Assist with event and program promotion incollaboration with Marketing and Communications staff

Champion CHS values of Compassion,



Commitment,Collaboration, and Courage in everyday work

Promote a culture of volunteer engagement by workingpositively with volunteers and supporting recognition initiatives

Position Requirements:

Interest in pursuing a professional trainingcertification (e.g., KPA, CPDT, IAABC, Pet Professional Guild)

Flexibility to work a schedule that includes days,evenings, weekends, and some statutory holidays

Basic knowledge of animal behaviour and a desire toexpand expertise through career development

Previous professional experience in animal welfare,dog daycare, class coordination, or public relations is an asset

Working toward or willing to pursue professionaldevelopment or certifications in feline/canine behaviour

Proven experience delivering effective communicationand high-quality customer service

Confident public speaker

Strong administrative skills; ability to maintainrecords and produce clear written/verbal reports; intermediate proficiencyin Microsoft Word, Excel, PowerPoint

Strong time management and ability to work underpressure while balancing multiple priorities

Strong interpersonal skills; able to work with adiverse range of people

Flexible and non-judgmental approach

Positive, can-do attitude in challenging situations

Collaborative and team-oriented mindset

Efficient and effective problem solver

Must hold a Class 5 driver’s license with at least 3years driving experience and a clean driver’s abstract

Physical Requirements:





Comfortable and capable of handling a variety ofspecies (e.g., cats, dogs, rabbits, birds, reptiles, rodents)

Ability to lift up to 40 lbs

Ability to perform repetitive motions: sitting,standing, reaching, lifting, squatting, bending, walking, and pulling

What We Offer:

100% employer-paid health and dental benefits for employees and their eligible dependants.

Vision coverage and a Wellness Spending Account.

Employer-matched RSP contributions.

Paid vacation, sick time, wellness days, plus a paidday off for your birthday.

Professional development and career-growthopportunities.

Discounts on CHS products and services, includingadoption fees.

Access to an Employee and Family Assistance Programand reduced-rate counselling services.

Free on-site parking.

A meaningful, mission-driven workplace where your workdirectly supports animals and people in the community.

Our Commitment to Inclusion:
The people and families we serve are diverse, and Calgary HumaneSociety is committed to building an inclusive workplace that reflects thecommunity around us. We believe that different identities, lived experiences,perspectives, and abilities strengthen our organization and help us bettersupport animals and the people who care for them.

We welcome applications from all qualified candidates and particularlyencourage applications from people who have historically faced barriers toemployment. We are committed to an accessible and equitable recruitmentprocess, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only thoseselected for an interview will be contacted. To ensure a fair and consistentrecruitment process, we are unable to respond to telephone or email inquiriesregarding applications.

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📌 Behaviour Outreach Coordinator (Alberta)
🏢 Kaizen Lab
📍 Alberta