Embrace a pivotal role as a Technical Support Specialist at IBC Canada in Burnaby! This hybrid position focuses on technical assistance for HVAC systems, ensuring customer satisfaction through problem-solving.

At IBC Canada, the Technical Support Specialist II is integral in providing support for both residential and commercial clients. Your expertise in troubleshooting will be instrumental in resolving post-sale issues related to boilers, heat pumps, and more. This role demands hands-on experience with mechanical systems, enabling you to communicate effectively with customers and contractors while delivering excellent service.

Key Responsibilities:



• Provide verbal and written technical assistance to clients • Diagnose mechanical and installation problems via phone and email • Support warranty claims and manage item returns • Track support requests and document resolutions in CRM • Draft troubleshooting guides and ensure ticket resolution

Requirements: • Experience in remote technical support and customer service • Proficiency in CRM and MS Office • Mechanical aptitude with robust communication skills • Ability to manage multiple tickets efficiently • Meticulous attention to detail and ownership mindset

Make a significant impact on customer experiences at IBC Canada with your technical knowledge and problem-solving skills. #J-18808-Ljbffr

📌 Technical Support Specialist at IBC Canada (Winnipeg)
🏢 Rheem Manufacturing
📍 Winnipeg