VIP Account ManagerDepartment:10-895 - Marketing - MarketingEmployment Type:Permanent - Full TimeLocation:Canada - RemoteReporting To:Daniel BertholdDescriptionAt DAZN Bet, we’re redefining the sports betting and gaming experience by combining world‑class entertainment with cutting‑edge technology. As part of the DAZN ecosystem, you’ll be working at the intersection of sport, media, and gaming—helping us deliver premium, personalised experiences to our most valued customers.This is a unique opportunity to play a key role in shaping and expanding our VIP program in Canada. You’ll work closely with high‑value customers, creating exceptional, tailored experiences that build loyalty and long‑term engagement.We are looking for aVIP Managerto lead the development and management of our VIP customer base in Canada. You will own relationships with high‑net‑worth players across our online sportsbook and casino, delivering a best‑in‑class, personalised service.This is a customer‑facing role that requires a strong understanding of VIP engagement, a passion for the gaming industry, and the ability to build lasting relationships that drive retention and value.Salary Range:$55,000- $65,000This role can be based in Toronto Remote. The internal job title is VIP Account ManagerAs part of our recruitment process, we may use automated or AI‑supported tools to assist with application review and screening. These tools are used to support, not replace, human decision‑making.



Final hiring decisions are always made by our hiring team.What You'll Be Doing:Manage and grow a portfolio of high‑value DAZN Bet customersDeliver a proactive, personalised, and seamless VIP experience to drive loyaltyBuild solid, long‑term relationships through regular and meaningful engagementDevelop detailed customer profiles to tailor offers, rewards, and experiencesEnsure compliance and Responsible Gaming principles are embedded in all interactionsMonitor customer activity and provide insights, reporting on satisfaction and product feedbackOffer bonuses, gifts, and hospitality in line with business and regulatory guidelinesRepresent DAZN Bet by hosting and attending VIP events and hospitality experiencesMeet and exceed defined productivity, quality, and SLA targetsCollaborate with marketing and commercial teams to optimise VIP campaigns and offersSupport the mentoring and development of VIP Hosts within the teamWhat You'll Bring:Minimum of 3 years’ experience in a high‑end customer service, VIP, or account management roleStrong knowledge of the online gaming / sportsbook / casino industry (essential)Proven ability to manage high‑value clients and deliver exceptional serviceExcellent communication skills, both written and verbalHighly personable, confident, and relationship‑drivenStrong analytical skills, with experience using Excel or similar toolsWell‑organised with the ability to manage multiple priorities and deadlinesUnderstanding of marketing and customer lifecycle strategies (preferred)Flexible approach to working hours, including evenings and weekends where requiredWillingness to travel (~25%) for events and customer engagement#J-18808-Ljbffr

📌 Vip Account Manager - Dazn Bet - $55,000 - $65,000 A Year - Remote (Winnipeg)
🏢 DAZN Bet
📍 Winnipeg