Working with one of our top financial clients, this role calls for a Bilingual Collection Agent - Banking / Insurance. This position involves engaging with customers to support collections activities while delivering excellent service in both English and French. The role offers a dynamic work setting, opportunities for professional growth, and the chance to collaborate with a positive team.Pay rate range (CAD): $17.60/hr – $23.18/hrResponsibilitiesManage inbound and outbound calls to support collection efforts in a professional and courteous mannerAccurately record customer interactions and transaction detailsProvide guidance and product information to customers based on their financial needsIdentify cross-sell opportunities and refer clients to appropriate banking partnersEscalate high-risk transactions or issues in accordance with policiesSupport operational processes by ensuring all documentation is complete, accurate, and compliant with regulationsContribute to team goals by meeting quality and productivity standardsEngage with internal teams and external customers to foster positive relationshipsAdhere to all bank policies and regulatory requirements during all customer interactionsDesired Skill-SetExcellent verbal and written communication skills in both English and FrenchStrong attention to detail and accuracy in documentationProficiency with MS Office applications (Excel, Outlook,



PowerPoint)Ability to work independently and manage time effectivelyPrevious experience in customer service or collections within a financial institutionKnowledge of banking products and financial services preferredExperience in a call center environment is advantageousNice to HavePrior banking or collections experienceBilingual proficiency in French and EnglishExperience with collections management software or related applicationsKnowledge of federal, state, or provincial regulations affecting collectionsProven ability to build rapport and handle customer inquiries with professionalismBeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.#J-18808-Ljbffr

📌 Bilingual Collection Agent - Banking/Insurance - C$17.6 - C$23.2 An Hour (Winnipeg)
🏢 BeachHead
📍 Winnipeg