What You Will DoConduct regular Quality Evaluations for Telephone Calls, Emails, and Click to Chat engagements (CI Wealth)Monitor CSA calls, delivering feedback and coaching regarding exceptional service or opportunities for improvementAssess and document performance through ongoing summaries and analyze Advisor Service Centre data through reporting on departmental trends and statisticsParticipate in meetings and presentations with inbound management to provide feedback on team’s performance and identified trendsIdentify areas of service enhancements and communicate the recommendations through meetings and presentationsAssist with oversight and calibration for evaluations completed by external partnersSupport Onboarding and Best Practices (BP) training, providing mentorship, guidance and support to new hiresWhat You Will BringStrong working knowledge of CI and/or Assante financial products and services,



as well as the Assante Client Experience interaction model to grade and provide feedback to CX team members.Excellent customer service skillsMotivated self‑starter with solid organizational skills and exceptional communication skills with the ability to adapt to varying communication styles.Analytical skills and ability to identify trends and provide recommendationsAbility to problem‑solve with a win‑win approachStrong verbal and written communication skills.A team player, skilled at effectively building and maintaining relationships at all levels, and successfully collaborating with others to achieve common goals.Excellent organizational skills, and a strong sense of urgency.Must be bilingual in French & English.BenefitsModern HQ location within walking distance from Union StationTraining ReimbursementPaid Skilled DesignationsEmployee Savings Plan (ESP)Corporate Discount ProgramEnhanced group benefitsParental Leave Top‑up programPaid time off for VolunteeringIn‑office work model: onsite four days per week to support collaboration and business needs.Base salary range: $42,500 to $71,000, which may vary based on geographic location and other factors. Eligible for a bonus program.CI Financial Corp. and all of our affiliates are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities.#J-18808-Ljbffr

📌 Quality Assurance Analyst - $42,500 - $71,000 A Year (Winnipeg)
🏢 CI Financial
📍 Winnipeg