Salary Range: CA$70,000.00 To CA$75,000.00 AnnuallyGFI, a Westport Fuel Systems company, designs and manufactures a comprehensive product mix of alternative fuel components for applications in the light and heavy‑duty vehicle and industrial segments globally. This product mix includes Hydrogen (H2) components such as pressure regulators, tank valves, PRD's, PRV’s, shutoff valves and integrated systems for a wide range of automotive and non‑automotive applications, including Fuel Cell vehicles.The Technical Support Specialist provides Tier‑1 end‑user and operational technology (OT) support for office and manufacturing environments at the WFS Cambridge facility. This role is responsible for supporting end users, IT devices, and production line systems to ensure reliable day‑to‑day operations and uninterrupted manufacturing. The position requires hands‑on experience supporting manufacturing environments, including production line IT and OT systems.Position ResponsibilitiesEnd‑User & Helpdesk SupportProvide Tier‑1 technical support to WFS Cambridge users in a timely, professional, and customer‑focused manner.Respond to incoming support requests via ticketing system, phone, and email.Diagnose, document, resolve, and track incidents and service requests through to resolution, escalating to higher support tiers when required.Maintain clear communication with users regarding issue status, resolution progress, and next steps.Maintain, Device & Application SupportInstall, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, label printers, and other end‑user devices.Support both office and manufacturing floor IT equipment.Maintain, and support:Windows operating systems and security updatesMicrosoft 365 applications (Outlook, Teams, Office)Endpoint security tools (e.G.,



Sophos or equivalent)Maintain accurate inventory of IT hardware and software assets.Manufacturing & OT SupportProvide hands‑on support for production line IT and operational technology to ensure minimal disruption to manufacturing operations.Support and troubleshoot production line equipment including:Small managed network switchesLabel printers and scannersRelated OT‑connected devicesWork closely with manufacturing and operations teams to prioritize and resolve production‑impacting issues.Follow established change management and escalation processes for manufacturing systems.Infrastructure & Systems SupportProvide basic support for LAN, WAN, and network‑connected systems.Monitor and follow IT policies related to backups, system availability, capacity, security, and change management.Use ticketing and incident data to identify trends and assist with process improvement and documentation.Partner with other IT team members in a team-oriented, team‑based environment.Maintain strong working relationships with internal stakeholders across IT, operations, and manufacturing.Provide professional and effective customer service to all internal users.Position RequirementsDegree in Management Information Systems, Computer Science, IT, or related fieldMinimum 3 years of hands‑on experience supporting IT and OT systems in a manufacturing environmentExperience providing Tier‑1 technical support in an enterprise environmentStrong working knowledge of Windows OS, Microsoft 365, and endpoint security toolsExperience supporting production line systems and operational technologyExperience in setup, configuration, troubleshoot Microsoft Windows desktop/notebook hardware and software.Familiarity with ticketing systems and IT service management processesBasic networking knowledge (LAN/WAN, switches, connectivity troubleshooting)Experience with Microsoft IntuneFamiliarity with VMware and Hyper‑V environmentsBasic PowerShell scripting knowledgeITIL Foundation certification or familiarity with ITSM frameworksHands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and proceduresStrong documentation, communication, and customer service skills#J-18808-Ljbffr

📌 Technical Support Specialist - C$70,000 - C$75,000 A Year (Winnipeg)
🏢 Westport Fuel Systems
📍 Winnipeg