OverviewWe are looking for a temporary prevention information assistant to receive and respond to province wide WorkSafeBC calls. As a member of the call-center, the prevention information assistant is to screen and probe for information from callers and forward calls when appropriate; monitor and maintain a variety of mailboxes and databases on a daily basis; perform a varietyof support, administrative, and associated projects and duties as assigned for various departments and personnel within WES Prevention Services and other departments within WorkSafeBC. We have one 12 month assignment available.How you'll make a differenceYou'll utilize your skills in office administration and customer service to assist our team.Where you'll workAt WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.What you'll doHandle incoming phone inquiries on workplace health and safety by probing for information needed to interpret the caller's inquiry or concern, summarizing caller information, and communicating the information to the appropriate person for actionAccess a variety of databases and software to prioritize, record, and assign caller inquiries by following a specific set of guidelines and procedures outlined by the departmentOrganize and maintain files, records,



and informational materials and generate reports from various databases as requiredConsistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, team-oriented, accountable, and forward thinkingIs this a good fit for you?Provide exceptional customer serviceGather relevant information from a variety of sources, including over the phone, in person, and by reading and interpreting informationExplain information in a professional manner, both orally and in writingOrganize, prioritize, and manage a high volume, varied workload in an environment that includes changing priorities, time demands, and frequent interruptionsBuild and maintain rapport with a variety of individuals, sometimes in sensitive or difficult circumstancesYour background and experienceCompletion of Grade 121-2 years of related work experience in an environment where you provided exceptional customer service, used decision-making skills, and managed high volumes of workProficient use of MS WordType a minimum of 40 words per minuteExcellent English language skills, including grammar, spelling, and reading comprehensionOur BenefitsExtra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you startUp to 4 weeks of vacationExtensive health care and dental benefitsSick leave and long-term disability coverageSalary: $28.07We encourage all qualified applicants to apply.#J-18808-Ljbffr

📌 Prevention Information Assistant - C$28.1 An Hour (Winnipeg)
🏢 WorkSafeBC
📍 Winnipeg