Elevate community service as the Team Lead for Customer Communications at BayCare in Tampa, FL. Drive strategic programs and enhance customer interaction in a full-time role.
BayCare is looking for a passionate Team Lead to oversee Customer Communications Specialists. This full-time position entails evaluating, developing, and implementing strategies that align with departmental goals. You will collaborate closely with the Supervisor, enabling exceptional service delivery across our community-focused organization.
Key Responsibilities: • Develop and implement Customer Communication's strategies • Support projects that align with departmental goals • Evaluate performance and foster team development • Collaborate with cross-functional departments • Ensure staff coverage in a 24/7 setting
Requirements: • 6 years of Customer Service experience required • 2 years in Contact Center or Medical Concierge roles • 1 year in a supervisory position • High School Diploma or equivalent mandatory • Preferred: Experience with NICE Suite
Bring your leadership and customer service expertise to BayCare’s Customer Communications team in Tampa. #J-18808-Ljbffr
📌 Team Lead in Customer Communications Tampa (Winnipeg)
🏢 BayCare Health System
📍 Winnipeg
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