UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital‑based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.Job DescriptionUnion: Non-UnionNumber of vacancies: 1New or Replacement Position: ReplacementSite: Toronto Western HospitalDepartment: Arthritis ProgramReports to: Clinical Director, SAISalary Range: $35.35 to $44.19Hours: 37.5Shifts: Mon-FriStatus: Temporary Full Time 1 Year Contract (June 1, 2027)Closing Date: May 19, 2026Position SummaryThe Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of hand, orthopedics, osteoporosis and rheumatology with a goal of making a global impact in discovery, learning and patient care. The Orthopedic Program within the Schroeder Arthritis Institute is advancing integrated arthritis care to improve patient and care partner experience and outcomes. Reporting jointly to the Clinical Director, the Division Head, and Physician leads, the Patient Experience Project Coordinator will be an integral member of the Schroeder Arthritis Institute Leadership and Strategic Projects Team to lead multiple initiatives to enhance patient experience and care for our patients and their families.DutiesAssume overall end‑to‑end ownership throughout the project life cycle across a multi‑disciplinary team in the UHN workplace, engaging the Schroeder Arthritis Institute Leadership and Strategic Projects Team for input and approvals.Develop, implement,



manage and review short‑ and long‑term plans in alignment with program goals and objectives, including monitoring deliverables across teams to ensure milestone completion.Regularly monitor stakeholder engagement and report on implementation progress, risks and issues to the Clinical Director and project leadership, identifying strategies to minimize or resolve problems.Maintain a strong focus on change management and communications across multiple stakeholders, collaborating with direct managers to improve the quality, safety and efficiency of patient care and experience.Interface with project sponsors and stakeholders at various levels to build and maintain strong relationships for successful project scoping, implementation and optimized care delivery pathways.Manage and support the development of REB applications, business plans, proposals and briefing notes.QualificationsCompletion of an undergraduate degree in Health Administration, Business Administration or a recognized equivalent.Practical and related experience and/or on‑the‑job training.Experience in project design and implementation is required, including setting work plans, developing slide decks, delegating and overseeing small group activities related to final project deliverables.Ability to lead the development of needs assessments and project evaluation into project planning.Demonstrated ability to integrate project and change management methodologies.Effective communication with senior management from internal and external healthcare organizations and project stakeholders.Excellent ability to anticipate and analyze risks and issues, explore alternatives,



develop recommendations and present the approach to senior leadership.Ability to independently manage multiple projects and prioritize conflicting priorities.Project Management Professional (PMP) designation and Change Management Certification are assets.Versatility to perform in multiple roles contributing to project, operational or strategic initiatives.Excellent time management and organizational skills.Strong written and verbal communication skills.Excellent interpersonal and client service skills.Strong analytical and problem‑recognition skills, including escalating issues related to project deadlines to key stakeholders when appropriate.Strong tactical and critical strategic thinking.Proven ability to adapt to a fast‑paced, dynamic and often ambiguous environment.Excellent team‑building skills, listening, coaching, group facilitation and conflict resolution skills.Excellent MS Office capabilities – particularly Teams, Word, Excel and PowerPoint.Ability to produce high‑quality reports and meet deadlines.Additional InformationCompetitive benefit packages.Government organization and member of the Healthcare of Ontario Pension Plan (HOOPP).Close access to transit and UHN shuttle service.A flexible work environment.Opportunities for development and promotions within a large organization.Additional perks (corporate discounts on travel, restaurants, parking, phone plans, auto insurance, on‑site gyms, etc.).Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.#J-18808-Ljbffr

📌 Patient Experience Project Coordinator, Schroeder Arthritis Institute - C$35.4 - C$44.2 An Hour (Winnipeg)
🏢 Uhn
📍 Winnipeg