Psyc Med - Saint John, Saint John, NB, CAFull Time – In OfficeReports to: Psychedelic Operations ManagerSalary Range: $35,000.00 To $43,000.00 AnnuallyAbout NuVistaNuVista Psychedelic MedicineThe OpportunityThe Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Psychedelic Operations Manager, you will be the first point of contact for clients coming into the clinic.This role is responsible for:Client Service & Front Desk OperationsScheduling, Coordination & Clinic FlowOperations, Compliance & Office ManagementKey ResponsibilitiesClient Service & Front Desk OperationsDeliver excellent client service in person and virtuallyManage reception (greeting, check-ins/outs, welcoming environment)Handle phone calls and emails professionally and promptlySupport client intake and program booking processesProvide real-time troubleshooting and client/clinician supportScheduling, Coordination & Clinic FlowSchedule appointments and coordinate clinician calendarsMonitor client arrivals and support clinic flowLiaise with clinicians to ensure smooth daily operationsAdapt to changing clinic needs and prioritiesProcess billing (federal/private insurance) and collect paymentsVerify coverage, manage approvals, and follow up on billing issuesPerform accurate data entry and maintain digital recordsHandle documentation, forms, scanning, and correspondenceOperations, Compliance & Office ManagementFollow SOPs and uphold confidentiality and professional standardsMaintain a clean, organized clinic environmentManage mail, deliveries,



and office/medical suppliesSupport general administrative tasks and ongoing trainingContribute to overall clinic operations and continuous improvementQualificationsMedical administration certification or equivalent experience preferredAdvanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and strong technical skills with office systems and communications toolsAbility to build rapport while handling sensitive situations with professionalism and tactExperience with third-party insurance billing (e.G., Blue Cross, VAC, Canada Life) an assetFamiliarity with Jane EMR an assetMaintain strict confidentiality and accurate recordsStrong time management, prioritization, and multitasking abilitiesDetail-oriented with a strong work ethic and problem-solving mindsetQuick learner with a positive, proactive attitudeWorks effectively both independently and within a teamCore CompetenciesCommunication : Communicates clearly and effectively; strong presentation andactive listening skills.Computer Skills : Proficient with technology; quickly learns current tools and leverages systems to improve efficiency and performance.Customer Service : Builds positive relationships and responds effectively to customer needs and concerns.Dependability : Reliable, accountable, and consistently meets deadlines and commitments.Ethics & Integrity : Demonstrates honesty, accountability, and maintains strict confidentiality.Interpersonal Skills : Builds strong relationships and works collaboratively with others.Sense of Urgency : Prioritizes effectively and meets deadlines in a timely manner.#J-18808-Ljbffr

📌 Client Care Coordinator - C$35,000 - C$43,000 A Year (Winnipeg)
🏢 NuVista Psychedelic Medicine
📍 Winnipeg