Service Advisor – Calgary, AB

Tuesday to Saturday Schedule
Tuesday–Friday: 9:30 AM–6:00 PM | Saturday: 7:00 AM–3:30 PM

Why Work Here

New West Truck Centres has been a trusted name in Western Canada’s transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support.

We’ve built our team around people who care about doing things the right way. Many of our most successful Service Advisors have come from customer-focused industries like retail, hospitality, and service environments and have grown into long-term careers with us.

Treated Well

Your direct manager is a well-respected and knowledgeable leader who remains calm and supportive, even in challenging situations. They genuinely care about their team and take the time to listen, coach, and support your growth.

Trained Well

You’ll receive hands-on training and ongoing development to help you succeed. From in-house programs to manufacturer training and online learning, we invest in building your confidence and skillset.

No prior trucking experience? No problem. We’ll teach you the industry.

Paid Well

Our total compensation package offers job security, health and dental coverage, EFAP support, vision care, life insurance, RRSP matching, and paid vacation.

The salary range for this position is $50,000 to $55,000, based on education and experience. A monthly performance bonus is also available.

The Role

Under the supervision of the Service Office Manager, the Service Advisor is the face of our business.

You’ll welcome customers, understand their needs, and guide them through the service process with confidence and care. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys solving problems, building relationships, and staying organized.

This position works a consistent Tuesday to Saturday schedule, with hours of 9:30 AM to 6:00 PM Tuesday through Friday and 7:00 AM to 3:30 PM on Saturday.

You do not need prior trucking or automotive experience to succeed. If you bring strong customer service skills, we’ll teach you the rest.





A Day in the Life of a Service Advisor

You start your day by checking in with the team and reviewing the schedule. You’ll have a mix of planned appointments and unexpected walk-ins, so no two days are ever the same.

As customers arrive, you’re the first person they meet. You greet them, ask the right questions, and quickly understand what they need. Some customers know exactly what’s going on, while others rely on you to guide them. Either way, you make the experience smooth and professional.

Throughout the day, you’re balancing multiple priorities. You’re updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward. It’s fast-paced, but that’s what makes it rewarding.

You’ll also solve problems on the fly. Whether it’s a delay, a change in scope, or a tight timeline, you stay calm, communicate clearly, and find solutions that work.

By the end of the day, you’ve helped multiple customers, kept operations running smoothly, and handled whatever came your way.

Customer Relations – 70% of Your Time

Be the first point of contact and create a positive, professional experience for every customer

Ask the right questions to understand customer needs and ensure accurate service recommendations

Build trust and rapport through clear communication and follow-up

Act as a liaison between customers and internal teams, including Service, Parts, and Sales

Keep customers informed throughout the service process

Ensure accuracy of all customer and vehicle information

Promote additional services that add value to the customer experience

Problem Solving – 30% of Your Time

Think on your feet and find solutions in a fast-paced environment

Coordinate with technicians and parts teams to keep work flowing efficiently





Stay organized while managing multiple customers and timelines

Take ownership of challenges and see them through to resolution

Education / Certification

High School Diploma required

Post-secondary education in a related field is an asset

Experience

Strong customer service experience is required, including retail, hospitality, call centre, or other customer-facing roles

Automotive or trucking experience is an asset but not required

We welcome candidates from outside the industry who bring the right attitude and communication skills

Ability to stay calm and professional in a fast-paced workplace

Strong communication skills with the ability to explain information clearly

Positive, team-first mindset

3 Things to Be Successful as a Service Advisor

Genuine desire to help people and solve problems

Strong communication and relationship-building skills

Curiosity and willingness to learn every day

Other Details

We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve.

Professional references will be required.

We are Recent West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships and body shops serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, and more.

Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.

Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us rewards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.

📌 Service Advisor (Calgary)
🏢 New West Truck Centres
📍 Calgary