Instant Return RepresentativeWage:$17.50 per hourThe full‑time summer Instant Return Representative is an essential member of the airport location team and serves as a brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to customers as they return their vehicles.ResponsibilitiesProviding exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.Resolving customer service concerns and issues professionally and effectively.Inspecting the returning vehicle, recording any new damage, and completing the required documentation.Collecting damage costs for minor damages as outlined by company policy and procedures.Driving continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.Adhering to all company policies and procedures.Providing directions in a courteous and expeditious manner.Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving them with a positive experience.Offering extra service as appropriate, such as general directions,



assisting with luggage and responding to other customer requests as appropriate.Ensuring accident/incident report is entered into the system and, where appropriate, any costs for damage are charged to the customer when closing the rental.Paying extra attention to windshield chip/crack and, if detected, charging the customer when closing the rental.Providing customer with final invoice and explaining all charges in a courteous manner.Performing any other related duties as assigned by management.QualificationsStrong oral and written communication skills. Must have the ability to build relationships with customers. The position requires strong multitasking, the ability to upsell and overcome customer objections, and a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.Benefits and PerksUp to 40% off the base rate of any standard Hertz Rental.Discounted travel and food.Career growth with hands‑on learning.About UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and Recent Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.#J-18808-Ljbffr

📌 Customer Service Instant Return Representative - $17.5 An Hour (Winnipeg)
🏢 Hertz
📍 Winnipeg