Luggage HostArmstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately‑owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.PurposeAs a Luggage Host you are responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination. The primary purpose of this position is to deliver luggage handling services to ensure all guest luggage is safely and accurately delivered to/picked up from hotels or loaded into transport trucks. You will also assist at our Stations with the boarding/de‑boarding of our trains by providing assistance to guests and other team members.This position is deemed Safety Sensitive since regular access to an active railway area is required. The Luggage Host is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.ScheduleCandidates must provide availability for at least three days per week. From this availability, a minimum of two shifts per week will be scheduled, from late June/early July (exact start date to be confirmed) through mid‑October.Please see the weekly shift options below.Sundays – Early afternoonMonday – Friday – Early morning and early afternoon.Priority shifts: Monday & Friday 7:30 am – 10:30 am, Wednesday 2:00 pm – 5:00 pmSaturday – Early morningKey Areas of AccountabilityGuest ExperienceLuggage Handling:



Manage the journey of our guest luggage with care, making sure every guest’s belongings are safely handled.Train Arrivals/Departures: Assist at train arrivals/departures by providing help to guests with mobility requirements, marshalling motorcoaches and other tasks as required.Station/Guest Centre Aesthetics: Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming setting for everyone.Communication and Problem Solving: Identify issues when they arise and work with other team members/management to promptly resolve.Special & Mobility Guest Requirements: Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.Leadership and EngagementHelp foster a safe, respectful, and positive work environment, supporting team orientation, training, and communication.Uphold RM brand standards and contribute to team motivation, relationship‑building, and goal achievement.Collaborate with station management to recommend and implement guest experience improvements.Safety and SecurityEnsure adherence to RM safety and security standards,



promoting a culture of safety and assisting in emergency response procedures.Report and support investigations of workplace incidents promptly and accurately.QualificationsEducation/Certifications/KnowledgeValid Class 5 AB or BC Driver’s License with demonstrated safe driving record (asset)Second language an assetSkills & ExperienceExperience in customer serviceProfessional communication skills, both verbal and writtenAbility to multitask and take initiativeAbility to work independently and as part of a teamHighly organized with strong attention to detailEnergetic, motivated, hardworking and committed to guest serviceWork EnvironmentSafety‑sensitive environment with exposure to railway operationsEarly mornings, evenings, weekends, and split shifts; possible overtimeMust be able to push, pull, lift and carry up to 50 poundsRequired outdoor work in a variety of weather conditionsMust be legally authorized to work in Canada through the end of the season (until mid‑October)Perks and BenefitsHealth Care Spending Account (starts at $300)Friends and family rail tickets and packages discountTwo annual complimentary rail passes (beginning your 2nd season)Seasonal wage increasesWork shoes reimbursementExclusive discount with various partners on PerkopolisGrowth opportunitiesFun and inclusive team environmentHourly wage: $22.24/HourThe company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.#J-18808-Ljbffr

📌 Luggage Host - Kamloops (Seasonal Part Time Until October) - C$22.2 An Hour - Part Time (Winnipeg)
🏢 Armstrong Collective
📍 Winnipeg