About The RoleShopify runs on real spaces where merchants, employees, and communities come together — and someone needs to make sure the tech in those rooms actually works. This role owns every AV system across our Toronto location at 620 King St. West. You'll keep meeting rooms, livestream setups, event spaces, and experimental facilities running without a hitch, and you'll build current systems when the old ones can't keep up. This matters right now because Shopify ships fast, launches products constantly, and hosts events that reach thousands of people — none of that happens if the AV falls apart. If you want to be the person who makes sure the signal is always live and the room always works, this is your job.Key ResponsibilitiesOwn and operate all AV systems across meeting rooms, event spaces, livestream studios, and collaboration facilities at our Toronto location.Serve as the go-to technical contact for everything AV at 620 King St. West.Run AV and livestreaming for product launches, merchant pop-ups, community talks, town halls, and company events — internal and external, including on-site support for larger events such as Summit that may require working in locations outside of Toronto.Perform routine hardware checks, respond to support requests fast, and train teams so they can use systems without hand-holding.Keep firmware, software, and configurations current with regular updates and preventive maintenance.Evaluate system performance and usability on a recurring basis,



then ship improvements based on real feedback and usage trends.Find manual processes that waste time and automate them.Plan and execute equipment retrofits — scope the work, coordinate with local integrators, and commission new gear.Write clear, useful documentation so teams can troubleshoot and operate AV systems on their own.Support Network, Security, and Video teams when they need an extra set of hands.Work on-site in Toronto 4–5 days per week — this role lives in the physical environment.QualificationsDeep working knowledge of Q‑Sys, Dante, AVoIP, digital signage platforms, and Avixa standards.Strong understanding of AV signal flows and how AV systems behave on enterprise networks.Proven experience running livestreams and webcasts using RTMP, NDI, and SRT protocols.Solid grasp of network protocols, services, and standards — you can deploy AV on a network and troubleshoot it when something breaks.Comfortable using Google Workspace and similar tools for documentation, collaboration, and day‑to‑day work.Willing to travel to other Shopify spaces in North America and internationally roughly 10% of the time.Able to work effectively both on‑site and remotely when the situation calls for it.Use AI tools as a natural part of how you work, not as an afterthought.Nice to haveExperience with makerspace equipment, robotics,



or experimental AV setups.Background supporting high‑profile live events or product launches at scale.Familiarity with building internal tools or scripts to automate AV workflows.Experience working with external integrators to design and install new AV infrastructure from scratch.Compensation and BenefitsToronto: The estimated compensation range for this role is $77,100 to $134,500 which includes salary and equity. Pay is based on several factors and may vary depending on job‑related knowledge, skills, and experience.Depending on the position offered, other forms of compensation may be provided as part of a total compensation package.About YouMoving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopify thrives on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.Before you apply, consider if you can:Care deeply about what you do and about making commerce better for everyoneExcel by seeking professional and personal hypergrowthKeep up with an unrelenting pace (the week, not the quarter)Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) changeBring critical thought and opinionPut AI agents and tools to work on the tasks they're built for, and focus on the work only humans can doEmbrace differences and disagreement to get shit done and move forwardWork digital‑first for your daily workWe may use AI‑enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.#J-18808-Ljbffr

📌 Senior Audio Visual (Av) Technician (Toronto) - C$77,100 - C$134,500 A Year
🏢 Shopify
📍 Winnipeg