Job SummaryLead L3 Support Engineer – Imaging. Provide advanced technical leadership for the Cloud PACS application Merge Universal Viewer. Responsible for investigation and resolution of the most complex production and customer issues, leading sustaining development initiatives, and delivering hands‑on technical leadership across the codebase.Key ResponsibilitiesSustaining & Technical LeadershipAct as a technical lead for sustaining development of the Merge Universal Viewer Cloud PACS application.Own and drive resolution of complex defects, customer escalations, and Level 3 support issues.Lead root‑cause analysis for production incidents and recurring reliability issues.Leverage AI‑assisted development tools to improve software delivery, diagnosis, and issue resolution.Improve application stability, performance, resilience, and operational serviceability.Serve as a technical escalation point for developers, Support, and CloudOps teams.Software DevelopmentPerform hands‑on software development in accordance with Merge standards, methodologies, and SOPs.Design, implement, and maintain components within the Merge Universal Viewer Cloud PACS application.Develop and review designs, test strategies, and product engineering artifacts.Implement and maintain automated tests and conduct appropriate verification and validation activities.Ensure solutions meet security, quality, and regulatory requirements.Collaboration & MentorshipProvide technical guidance and mentorship to developers across onshore and offshore teams.Collaborate with Architects, CloudOps, QA, Product Management, and Support.Engage directly with customer technical teams (alongside Support) to troubleshoot and resolve complex issues.Identify opportunities to improve development practices, tooling, monitoring,



and operational readiness.Operational SupportParticipate in an off‑hours on‑call rotation, responding to critical production issues and customer escalations as required.Provide leadership during incident response and post‑incident analysis.Required Knowledge & Experience8+ years of skilled software development experience, including work on large, complex, production systems.Demonstrated experience supporting cloud‑hosted applications.Robust problem‑solving skills with the ability to diagnose issues across application, data, and infrastructure layers.Proven ability to lead technically without formal people‑management responsibility.Excellent communication skills with both technical and non‑technical stakeholders.Technical Skills – Cloud PACS / Merge Universal ViewerBackend development: C#, .NET, C++.Frontend development: Angular, TypeScript, JavaScript, HTML, CSS.Data & persistence: MS SQL Server (including performance tuning and investigation).Application architecture: Distributed, cloud‑hosted application with high‑availability requirements.Imaging & healthcare standards: DICOM, HL7 (strongly preferred).Security & identity: Authentication, authorization, secure service‑to‑service communication.DevOps & operations: CI/CD pipelines, deployment automation, monitoring,



and diagnostics.Preferred ExperiencePACS or medical imaging domain experience.Sustaining or support‑heavy product development roles.Experience operating within quality‑managed or regulated environments.Prior experience in a technical lead or senior sustaining role.Azure solutions architect expert certification would be an asset.Work EnvironmentCollaborative product development environment with global teams.Regular interaction with Support, CloudOps, and customer‑facing teams.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.CompensationThe salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. For base‑salary + commission sales roles, the range represents On‑Target Earnings.Min – Max: $123,181.41 – $184,772.11 (CAD)BenefitsVacation to help you rest, recharge, and connect with loved ones.Paid leave benefits.Extended health, paramedical, dental, and vision perks.Registered retirement and tax‑free savings plans.Tuition reimbursement, life insurance, EAP – and more!It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.#J-18808-Ljbffr

📌 LeadSupport Engineer- Imaging - C$123,181.4 - C$184,772.1 A Year (Winnipeg)
🏢 Merative
📍 Winnipeg