Location:Onsite – 95 Apple Creek Blvd., MarkhamEmployment Type:Independent ContractorHourly Rate:$18/hourWorking Hours:9:00 AM – 5:00 PMLanguage Requirement:EnglishRole OverviewWe are seeking a customer-focused and results-drivenCustomer Success & Sales Associatewith experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.Key ResponsibilitiesClient Engagement & SolutioningCollaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutionsPrepare and deliver product presentations, demos, and tailored proposalsRespond to customer inquiries with accurate and timely informationWork with technical teams to ensure solution feasibility and customizationCustomer Success & Service DeliveryAct as the first point of contact for customer inquiries, service requests, and issue resolutionManage onboarding of current customers and coordinate with internal teamsTrack accounts, monitor service requests,



and ensure SLA complianceHandle escalations professionally to ensure timely resolution and satisfactionGather and share customer feedback to enhance service quality and offeringsMarket & Product KnowledgeMaintain up-to-date knowledge of telecom products, technologies, and market trendsProvide insights on customer needs and competitive positioning to internal teamsQualifications & SkillsMinimum2 years of experiencein acall center or sales environmentwithin IT or TelecomExperience withticketing tools and CRM systemsProven experience incold calling, upselling, and cross-sellingStrongverbal and written communicationand presentation skillsAbility to explaintechnical solutions to non-technical clientsStrongcustomer handling and problem-solving skillsProficiency inMicrosoft Office (Excel, Word, PowerPoint)Ability tomultitask, prioritize, and manage timein a fast-paced environmentPunctual and able towork onsite full-time (9 AM – 5 PM)#J-18808-Ljbffr

📌 Sales / Customer Support Executive - $18 An Hour (Winnipeg)
🏢 Pathway Communications
📍 Winnipeg