Job OverviewThe OS&D Coordinator is responsible for managing and resolving all freight exceptions related to overages, shortages, and damages. This role involves investigating claims, coordinating with carriers, customers, and vendors, and ensuring timely and accurate resolution. The Coordinator plays a key role in maintaining strong relationships while minimizing financial loss and operational disruption.Position DetailsPosition:Claims Administrator – BrokerageSalary:60‑85K (flexible based on experience)Hours:9AM‑5:30PM Mon‑FriLocation:Etobicoke, ON M8W 1Z7 FULLY ON SITEBenefits:Health & Dental, Vision, LTD, Life Insurance, RRSPQualifications2–3 years of experience in freight logistics, transportation operations, or logistics claims in a non-asset based company.LTL experience is considered an asset.Strong understanding of cargo claims processes and OS&D handling.Solid knowledge of transportation documentation, including BOLs, PODs, and carrier freight claims.Excellent analytical, problem‑solving, and organizational skills with strong attention to detail.Solid communication and customer service abilities.Key ResponsibilitiesManage end‑to‑end freight claims (loss, damage,



shortage, delay) from intake through investigation, liability determination, and final resolution.Review and validate documentation including BOLs, PODs, invoices, inspection reports, and carrier contracts/tariffs.Receive, review, and process all OS&D reports from carriers, partners, and customers.File claims with carriers, insurers, and third parties within required timelines, ensuring full follow‑through to closure.Coordinate freight recovery, reconsignment, or return arrangements with carriers and customers as needed.Review declared shipment values, ensure compliance with liability limits, and coordinate insurance coverage.Collaborate closely with operations to provide timely updates on claim status.Identify recurring issues and support the development of corrective actions to reduce OS&D occurrences.Ensure all OS&D claims are resolved in compliance with company policies, customer requirements, and regulatory standards.Serve as the primary point of contact for customers regarding claims and OS&D matters.#J-18808-Ljbffr

📌 Claims Administrator (Transport Brokerag... - C$60,000 - C$85,000 A Year (Winnipeg)
🏢 AppleOne
📍 Winnipeg