We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission‑critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands‑on exposure to specialized security platforms in highly regulated environments.Required Skills & ExperienceExperience in customer support or a client‑facing technical roleStrong written and verbal communication skillsHighly organized with excellent follow‑up and attention to detailAbility to troubleshoot issues and collaborate with internal technical teamsComfortable working independently in a fast‑paced environmentProactive,



customer‑first mindset with strong problem‑solving skillsDesired Skills & ExperienceExperience supporting enterprise or security‑focused softwareExposure to specialized platforms or legacy/mission‑critical systemsInterest in learning new programming languages and frameworksExperience working with customers in regulated industriesWhat You Will Be DoingProviding professional and responsive customer support via email and phoneTracking and managing customer issues to ensure timely resolutionPartnering with internal teams to troubleshoot and resolve technical issuesParticipating in structured training to build deep product knowledgeDocumenting customer interactions and solutionsIdentifying opportunities to improve support processesTech Breakdown70% Specialized Security Platforms30% Internal Support Tools & DocumentationDaily Responsibilities70% Hands‑On Customer Support10% Process Improvement & Documentation20% Cross‑Team CollaborationThe Offer80‑90K Base SalaryFull advantages packageYou will receive the following benefitsMedical, Dental, and Vision InsuranceVacation TimeHybrid work model (3 days onsite, 2 remote)Comprehensive training and long‑term growth opportunities#J-18808-Ljbffr

📌 Nonstop Support Representative - C$80,000 - C$90,000 A Year (Winnipeg)
🏢 Global Security Software
📍 Winnipeg