Sister Sophie is one of the leading elite training educational institutes in the Greater Toronto Area. We advocate liberal arts thinking and integrate advanced educational resources from Ontario to enhance students’ English language accuracy, critical thinking abilities, and overall academic competitiveness in Canada and abroad.With over 13 years of experience, Sister Sophie has served more than 1,100 students and currently supports over 300 students across Canada and China. Our programs focus on literacy, literature, and critical thinking, helping students build strong academic foundations and long‑term learning capabilities.For more information on our company, our products, and our culture, visit www.Sistersophie.ComAbout the RoleWe are looking for aSales & Operations Team Supervisorto take ownership of the day-to‑day sales workflow and lead our Academic Consultant team.This role is designed to bring more structure to client follow‑up, enrollment conversion, and team coordination. Reporting directly to the Founder, this person will act as the main point of contact between leadership and the sales team, helping ensure daily sales activities are moving forward without every detail needing to be escalated to the Founder.This is a hands‑on leadership role. The successful candidate will not only guide the team, but also stay close to parent inquiries, sales follow‑ups, enrollment conversations, and key client issues when needed.Key ResponsibilitiesLead the day‑to‑day work of a small Academic Consultant / sales teamReview daily priorities, follow‑up status, and client communication needs with the teamCoach team members on parent conversations, inquiry follow‑up, objection handling, and enrollment conversionCreate a more consistent rhythm for team communication, updates,



and accountabilitySupport the onboarding and training of new Academic ConsultantsTrack inquiries, consultations, follow‑ups, enrollments, and retention opportunities on a daily and weekly basisMake sure no active lead or parent inquiry is left without timely follow‑upReview pipeline status with the team and identify where additional action is neededKeep the team focused on sales goals, service quality, and follow‑throughPrepare concise weekly updates for the Founder, including sales numbers, open issues, and next stepsParent and Student CommunicationStep in for key parent conversations or escalated cases when neededWork with the team to understand student needs and explain suitable course options clearlyEnsure parents receive consistent information about courses, scheduling, pricing, and next stepsMaintain a professional and service‑oriented communication standard across the teamManage the sales workflow from inquiry to consultation, enrollment, scheduling, and follow‑upMaintain clear tracking records for leads, follow‑ups, enrollment status, and pending casesCoordinate handoffs between sales, scheduling, academic, and administrative teamsIdentify repeated workflow issues and suggest practical fixesReduce routine escalations to the Founder by resolving daily sales and client communication issues firstBusiness Growth SupportShare parent feedback, market observations, and recurring client concerns with the FounderSupport course promotion, referral opportunities,



and retention follow‑ups when neededIdentify practical ways to improve enrollment conversion and customer experienceQualificationsMinimum 3 years of experience in sales, admissions, education consulting, client service, or another customer‑facing role with clear revenue or conversion responsibilitiesMinimum 1 year of team lead, supervisory, or people coordination experienceExperience coaching, guiding, or supporting a small team is preferredExperience managing sales targets, customer follow‑ups, or a client pipelineStrong communication skills and the ability to speak with parents and students professionallyStrong organizational skills, with the ability to manage multiple priorities, follow‑ups, and open cases at the same timeComfortable working in a small business environment where the role requires both leadership and hands‑on executionExperience in education, tutoring, private school, after‑school programs, or service‑based industries is a strong assetProficiency in Microsoft Office, Excel, CRM tools, or client tracking systems is an assetLanguage RequirementEnglish and Mandarin fluency is required due to frequent communication with Mandarin‑speaking families, students, and internal team members.A Robust Candidate Will Be Someone WhoCan lead a small team while staying hands‑on with sales and client communicationIs confident speaking with parents and handling difficult conversationsCan bring structure and accountability to a fast‑moving environmentCares about both sales results and the quality of the student and parent experienceDental careExtended health carePaid vacationOn‑site parkingAdditional RequirementsAble to reliably commute to Markham, ONThis is a fully in‑person role, five days per weekPay Range and Compensation PackageAnnual base salary: $58,000 – $60,000 CAD#J-18808-Ljbffr

📌 Sales & Operations Team Supervisor (English/Mandarin) - C$58,000 - C$60,000 A Year (Winnipeg)
🏢 Sister Sophie
📍 Winnipeg