Food & Beverage Supervisor

Stacked Pancake & Breakfast House

About Us

Stacked Pancake & Breakfast House is a fast-paced, guest-focused breakfast and brunch restaurant known for pancakes, waffles, crepes, omelettes, and other breakfast favourites. We are looking for an experienced and dependable Food & Beverage Supervisor to help lead our Front of House operations.

This is a hands-on leadership position for someone who enjoys working with people, takes pride in excellent customer service, and can confidently lead a team in a busy restaurant environment.

Position Summary

As a Food & Beverage Supervisor, you will oversee the Front of House team during your assigned shifts and ensure the restaurant operates smoothly, efficiently, and according to Stacked standards.

You will support staff, maintain service standards, address guest concerns, and ensure the team remains productive and professional throughout the shift.

Key Responsibilities

- Supervise and lead Front of House staff during assigned shifts
- Assign sections and responsibilities to team members
- Monitor guest service, table flow, wait times, and overall guest satisfaction
- Handle customer concerns and complaints professionally
- Support servers during busy periods and step in wherever needed
- Ensure opening, closing, side duties, and cleaning responsibilities are completed
- Maintain cleanliness and organization throughout the Front of House
- Ensure employees follow Stacked policies, procedures, and service standards




- Hold team members accountable for punctuality, attendance, phone use, and workplace conduct
- Communicate effectively with the Kitchen/BOH team to maintain smooth service
- Assist with training and onboarding new FOH employees
- Provide coaching and feedback to team members when needed
- Report employee performance, attendance, and operational concerns to management
- Assist with cash-handling and other restaurant procedures
- Ensure health, safety, food-handling, and cleanliness standards are followed
- Lead by example and maintain a positive, professional work environment

What We're Looking For

- Previous restaurant supervisory or leadership experience required
- Previous serving or Front of House experience strongly preferred
- Solid communication, leadership, and customer service skills
- Ability to confidently lead a team during busy service periods
- Reliable, punctual, and dependable
- Strong organizational and problem-solving skills
- Ability to multitask and remain calm in a fast-paced environment
- Comfortable making decisions and holding team members accountable
- Positive attitude and strong work ethic

Availability

Must be available to work a combination of weekdays and weekends, including busy brunch periods.

Pay: $17.00-$20.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

📌 Food and Beverage Supervisor (Canada)
🏢 Stacked Pancake & Breakfast House
📍 Canada