City: Ottawa
Salary: $60,000.00+/yr
Added: August 28, 2026

Bilingual Membership Specialist - Permanent - 19392

About the Opportunity

LRO Staffing is partnering with a well-established national not-for-profit organization to recruit a Bilingual Membership Specialist for a full-time, permanent opportunity in Ottawa. This is an excellent chance for a customer service-focused and highly organized professional to join a respected organization and play a key role in supporting its membership community.

The successful candidate will serve as the primary point of contact for members, supporting membership growth, engagement, retention and renewals while maintaining accurate membership data and delivering exceptional customer service.

Duties include but are not limited to:
Serve as the primary contact for members, responding to inquiries, providing information, resolving issues and following up as required
Develop and implement initiatives to support membership growth, engagement, retention and renewal
Represent and promote the organization to prospective members and build strong, long-term member relationships
Coordinate annual membership renewal and new membership campaigns, including liaison with external call centre partners
Manage the membership database, including data entry, imports, exports, data cleanup and ongoing maintenance
Monitor and analyze membership data and prepare reports on key performance indicators for leadership
Follow up with members and assess participation and engagement to better understand evolving needs
Provide staff support to the Membership Committee of the Board and contribute to member engagement strategies
Collaborate with the Communications team on member communications and engagement initiatives




Plan and coordinate member recognition activities and events
Oversee publication subscriptions, orders, reporting and related external partner communications
Participate in special projects and other initiatives as required
About You

The successful candidate will have the following:
College Diploma or University Degree
Minimum 3 years of relevant experience, ideally within a membership association, not-for-profit or similar member-focused environment
Bilingualism in English and French, both written and verbal, is mandatory
Strong membership, customer service and relationship-building skills
Demonstrated experience working with membership databases; iMIS experience is an asset
Strong data entry, reporting and analytical skills, with advanced Excel capabilities
Excellent written and verbal communication skills, including strong writing and editing abilities
Demonstrated ability to manage multiple priorities, work under pressure and meet deadlines
Strong problem-solving skills with the ability to make decisions and resolve issues independently
Highly organized, detail-oriented and committed to accuracy
Proactive, reliable and comfortable taking ownership of responsibilities with minimal supervision
Strong interpersonal skills and the ability to deal effectively and tactfully with a wide range of individuals




Ability to learn new technology and software quickly
Previous experience in a membership association, or experience in marketing and/or sales, is an asset
Proficiency with Microsoft Office, including Outlook, Word, PowerPoint and Excel
Ability to travel occasionally for tradeshows, conventions, conferences or other organizational events
About the Job
Location: Ottawa, ON
Work Arrangement: Hybrid - 2 days per week in office, with flexibility to work from home the remainder of the week
Hours: 37.5 hours per week, Monday to Friday, with flexibility within normal business hours
Salary: $55,000 to $65,000 annually
Benefits: Three weeks' vacation, RRSP program, free parking, equipment provided, and a versatile hybrid work arrangement
LROLES
How to Apply

Please apply by clicking the “” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to [email protected]. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19392.

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

📌 Bilingual Membership Specialist - Permanent (Canada)
🏢 LRO Staffing
📍 Canada