Vous êtes aussi unique que votre parcours, votre expérience et votre point de vue. Ici, vous serez encouragé, habilité et défié à être à votre meilleur. Vous travaillerez avec des collègues dynamiques – des experts dans leurs domaines – qui sont désireux de partager leurs connaissances avec vous. Vos leaders vous inspireront et vous aideront à atteindre votre potentiel et à vous envoler vers de nouveaux horizons. Chaque jour, vous aurez de nouvelles et passionnantes occasions de rendre la vie plus brillante pour nos Clients – qui sont au cœur de tout ce que nous faisons.

Chez Sun Life, nous sommes guidés par notre Raison d'être : aider nos Clients à réaliser la sécurité financière à vie et à vivre une vie plus saine. Nos valeurs façonnent notre façon de travailler : bienveillance, authenticité, audace, inspiration et impact.

Quand vous vous joignez à Sun Life, vous travaillez avec des collègues passionnés et des leaders habilitants qui soutiennent votre croissance et célèbrent vos contributions, afin que vous puissiez faire une différence significative dans la vie de nos Clients.

Découvrez comment vous pouvez faire une différence dans la vie des personnes, des familles et des communautés du monde entier.

Description de poste:

Are you a strategic sales leader who can build accountable teams, strengthen client experience and translate a growth strategy into disciplined execution? Consider joining Prospr by Sun Life as Director of Sales.

Prospr by Sun Life is evolving as a scalable digital and human advice channel focused on helping clients access simple, high-value Sun Life solutions through virtual service and advice. The Director of Sales will lead Prospr’s sales and service execution across priority business models, including Small Accounts, Online Direct-to-Client and Offline Direct-to-Client. This role is accountable for building clear ownership, strengthening service-to-sales discipline, improving client outcomes and developing a high-performing, inclusive leadership team.

The successful candidate will bring strong people leadership, sales discipline, operational judgement and a client-first mindset. They will work closely with Prospr leadership, Sales Managers, Digital Product, Growth & Strategy, Analytics, Operations, Compliance, Legal, Enablement and HR partners to deliver consistent execution, strengthen advisor and service team capability and support sustainable business growth.

What will you do?

Lead sales and service execution

- Translate Prospr’s strategy into clear team priorities, operating routines, goals and accountability measures.
- Lead Sales Managers and their teams to deliver disciplined sales, service, retention and client engagement outcomes.
- Create a consistent leadership rhythm across weekly business management, regular coaching and quarterly talent and capability reviews.
- Strengthen service-to-sales execution by ensuring teams identify client needs and connect clients to appropriate life, health and wealth solutions.

Build and foster a high-performing leadership team

- Coach and develop managers and emerging leaders through clear expectations, regular feedback, development planning and succession actions.
- Build an inclusive, engaged and performance-oriented team culture that values client focus, accountability, collaboration and continuous improvement.
- Manage staffing, spans of control, work allocation and succession planning to improve organizational resiliency and responsible expense management.
- Support performance management with timely,



evidence-based conversations and appropriate partnership with HR and employee relations partners.

Drive client experience and growth outcomes

- Improve the consistency and quality of the client experience across virtual advice, service, campaigns and advisor handoffs.
- Use client insights, service levels, lead flow, conversion, persistency and other business indicators to identify opportunities and take action.
- Partner across Prospr to support Small Accounts, Online Direct-to-Client and Offline Direct-to-Client priorities, including mortgage-led growth and digital client journeys.
- Help evolve the service model so clients receive timely, needs-based support while Prospr scales efficiently.

Operate with discipline, governance and continuous improvement

- Monitor business and operational results, identify barriers and lead improvements that increase productivity, quality, sales effectiveness and client loyalty.
- Partner with Analytics, Finance, Operations and Digital Product teams to strengthen reporting, close data gaps, test new approaches and scale what works.
- Work with Legal, Compliance and Enablement partners to ensure regulatory, scripting, training, process and control requirements are understood and embedded.
- Contribute to Prospr leadership discussions with explicit insight, balanced risk judgement and practical recommendations.

Strengthen strategic alignment and partner confidence

- Represent Sales & Service priorities in cross-functional planning, business reviews and leadership forums.
- Build strong partnerships with internal distribution, service, product, digital, growth and enablement teams to support integrated execution.
- Reinforce field and advisor confidence by improving clarity, responsiveness, service quality and consistent follow-through.
- Support Prospr’s broader operating model by clarifying decision rights, reducing overlap and creating sustainable leadership depth.

What do you need to succeed?

Required qualifications and experience

- 7 to 10+ years of progressive experience in sales, service, advice, contact centre, digital distribution or financial services leadership.
- 5 to 10+ years of experience leading leaders and developing client-facing teams in a goal-oriented environment.
- Strong understanding of the Canadian financial services marketplace, including insurance and wealth products, client advice needs and regulated sales environments.
- Proven ability to translate strategy into clear priorities, measurable objectives, operating routines and practical execution plans.
- Solid coaching, performance management and talent development capability, including experience building succession depth and leading teams through change.
- Strong analytical, communication and presentation skills, with the ability to assess business results, identify root causes and communicate recommendations to senior leaders.
- Demonstrated judgement, business acumen and ability to influence cross-functional partners while balancing client, employee, risk and business outcomes.
- Experience working in a hybrid or distributed workplace and building strong team culture across locations.




- Bilingualism in French and English is required for Quebec-based roles and may be required for roles supporting frequent interactions with English- and French-speaking clients, colleagues or partners across Canada and globally.

Assets

- Undergraduate degree or college diploma in business, finance, commerce or a related field, or equivalent experience.
- Experience with Salesforce or comparable CRM platforms, digital sales tools, marketing campaigns, lead routing or sales enablement technology.
- Experience leading licensed insurance or wealth teams, salaried advisor teams, service-to-sales operations or direct-to-client distribution.
- Experience with digital product, omnichannel acquisition, AI-enabled productivity or continuous improvement pilots.

Unique requirements

- Flexible work arrangement; regular office presence may be expected based on business needs and local leadership routines.
- Travel may be required to support Prospr teams, leadership forums, partner meetings or business reviews in key locations such as Montreal, Toronto or Waterloo.
- Flexibility may be required to support extended-hours service and sales operations.

What's in it for you?

- A visible leadership role helping shape Prospr by Sun Life as an evolving digital and human advice channel.
- The opportunity to build scalable sales and service capability, strengthen client outcomes and deepen leadership resiliency.
- A collaborative environment where ideas, disciplined execution, continuous improvement and career development are encouraged.
- The ability to contribute directly to Sun Life’s purpose of helping clients achieve lifetime financial security and live healthier lives.
Competitive total rewards, including incentive compensation, benefits, pension, wellness programs and stock ownership opportunities, subject to Sun Life program eligibility.

L'étendue du salaire de base s'applique au lieu principal pour lequel l'emploi est affiché. Elle peut varier en fonction du lieu de travail du candidat retenu ou d'autres facteurs. En plus du salaire de base, les employés admissibles de Sun Life participent à divers régimes d'encouragement dont le paiement est discrétionnaire et assujetti au rendement individuel et à celui de l'entreprise. Certains rôles axés sur les ventes comportent des régimes d'encouragement à la vente basés sur les résultats des ventes individuelles ou de groupe.

La diversité et l'inclusion ont toujours été au cœur de nos valeurs chez Sun Life. Une main-d'œuvre diversifiée avec des perspectives variées et des idées créatives profite à nos Clients, aux communautés où nous opérons et à nous tous comme collègues. Nous accueillons les demandes de personnes qualifiées de tous les milieux.

Les personnes handicapées qui ont besoin d'accommodements dans le processus de demande ou celles qui ont besoin d'offres d'emploi dans un format différent peuvent envoyer une demande par courriel à [email protected] .

Nous sommes fiers d'être une organisation hybride qui offre à nos employés le choix et la flexibilité de travailler à la fois au bureau et virtuellement en fonction des besoins de l'entreprise, de nos Clients et de vous.

Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche de candidats, le filtrage et la planification des entrevues.

Nous remercions tous les candidats d'avoir manifesté de l'intérêt pour ce poste. Seuls les candidats sélectionnés pour une entrevue seront contactés.

Échelle salariale :

110,000/110 000 - 180,000/180 000

Catégorie d'emploi :

Ventes - Soutien à la distribution

Fin de l'affichage :

07/09/2026

📌 Director of Sales (Canada)
🏢 Sun Life
📍 Canada