Customer Support Specialist

Company overview

MDLand International (MDLand) is a leading innovative health information technology company based in Current York City providing cloud-based certified electronic health records, a data-driven population health platform, a culturally competent patient engagement, and emerging digital health solutions to practices and healthcare organizations.

At MDLand, we have experienced a substantial period of growth and profitability as a result of our hard work to serve the community-based private practice and physician organizations. To continue this trajectory and expand to new markets, we keep searching for highly qualified and talented individuals to further refine our product offering to help customers' transformation in value-based care and the digital health world.

As a health technology company, we will bring the promise of better technologies with solutions to today's and tomorrow's healthcare problems. Our value system with unyielding principles in integrity, quality, and openness will guide us bravely in taking every innovative step and being a trailblazer to refocusing on humanity in today's tech-enabled healthcare world. Together, we are making a difference for better healthcare – and you can, too. Become an MDLander.

About the role

We are looking for a highly motivated and experienced Customer Support Specialist in our Customer Support department. This position will answer customers’ questions, and help them to improve efficiency,



as well as to better utilize our product and services. This position requires strong communication and analytical skills. Please note that this role will also require feasibility of travelling to Toronto once or twice a month and occasionally to the US.

Key responsibilities will include:

- Answer customer inquiry by phone, online chat or email
- Assist customer to troubleshooting the issue
- Train customer on product features and functions
- Perform customer case analysis and find solutions, and document them properly
- Communicate with IT team to escalate the case if necessary
- Host webinar or online meeting with customers

You will enjoy the role if you have the following qualifications:

- 2+ years of customer service or help desk experience
- BS in IT, Business, Communication, or related fields
- Technical background in PC/Network troubleshooting
- Excellent verbal and written communication skills
- Outstanding presentation skills

Nice-to-have Qualifications:

- Zendesk experience
- Medical application tech support experience

Work environment:

- Flexibility for remote working models

Compensation will include:

- Competitive salary and benefits ($45,000.00-$51,000.00 per year)

Pay: $45,000.00-$51,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Experience:

- Customer support: 2 years (required)

Work Location: Hybrid remote in Markham, ON L3R 9Z6

📌 Customer Support Specialist (Canada)
🏢 MDLand Digital Health
📍 Canada