We are Growing!

Join Sorrentino’s Cucina + Bar as a General Manager and combine your culinary passion with operational excellence. This leadership role upholds exceptional guest service standards while ensuring operational excellence across all areas of the business. Our ideal candidates are hospitality professionals with demonstrated passion for people development, service leadership and the effective execution of restaurant operations.

Sorrentino's Cucina + Bar is a well-known Italian restaurant group, recognized for its diverse culinary offerings, private event planning, and a long-standing reputation for quality. All Sorrentino’s locations are a great place for guests to enjoy elevated Italian cuisine and relax with friends and family. We are constantly seeking ambitious individuals who want to grow with our company as we continue to expand.

Description

Our General Managers are responsible for the overall success of their respective location by ensuring efficient operations, high standards of food quality and service, and financial performance. This role involves managing staff, maintaining compliance with company policies, and driving customer satisfaction. The General Manager serves as the primary point of contact for daily operations and works closely with the Operations Manager to align business strategies with company objectives.

Our General Manager will maintain ongoing visibility at their location to ensure the company’s vision and values are upheld, promoting open communication and operational excellence.

Responsibilities

- Ensure smooth and effective daily operations at their respective location.
- Recruits, trains, schedules, supervises and conducts regular performance reviews for all front-of-house staff.
- Monitor financial performance, budgets, and KPIs; implement cost-control measures and drive revenue growth initiatives.
- Maintain high standards of food quality, presentation and customer service at all levels.
- Handle customer complaints and feedback professionally and effectively.
- Oversee inventory levels,



ordering processes and ensure relationships with suppliers and vendors are maintained in a professional and positive manner.
- Execute location-specific promotional and marketing strategies, along with contributing to the execution of Sorrentio's strategic plan.
- Promote a collaborative work environment where all team members feel valued and are encouraged to contribute.
- Address conflicts and issues promptly and fairly, ensuring that all parties are heard and a satisfactory resolution is reached.
- Lead by example, demonstrating professionalism, dedication, and a strong work ethic.
- Implement proactive measures to prevent recurring issues and improve overall operational harmony.
- Uphold the highest ethical standards in all business practices and decision-making.

Qualifications

- Diploma or degree in Hospitality Management or a related field.
- A minimum of 2-4 years of experience in restaurant management.
- Experience working in a fine-dining restaurant environment is considered an asset.
- Mandatory ProServe and First Aid certification required.
- Proven leadership skills with the ability to inspire and motivate a diverse team.
- Proficiency in financial, inventory, and operational management.
- Excellent communication, interpersonal, and leadership skills.
- Detail-oriented with the ability to multitask and prioritize in a fast-paced setting.
- A genuine passion for the restaurant industry and providing excellent customer service.

Why work for Sorrentino's Cucina + Bar

- Work with a family-owned business that values its people and community.
- The chance to grow within a dynamic and expanding company.
- Competitive salary, benefits, and the chance to work with some of Edmonton's most beloved restaurant brands.

Please note that only selected candidates will be contacted to proceed with the next steps in the interview process.

Thank you, and good luck!

Benefits:

- Discounted or free food
- Extended health care
- On-site parking
- Paid time off

Education:

- Bachelor's Degree (required)

Experience:

- General Manager: 2 years (required)

Work Location: In person

📌 Restaurant General Manager (Canada)
🏢 Sorrentino's Cucina + Bar
📍 Canada