Overview
The Customer Care Coordinator plays a vital role in ensuring exceptional service and support for our patients. This position requires a detail-oriented individual who can effectively manage patient inquiries, coordinate appointments, and maintain accurate medical records. The ideal candidate will possess strong communication skills and a background in medical or dental office environments.

Duties

- Serve as the primary point of contact for patients, addressing inquiries and providing information regarding services.
- Schedule and confirm patient appointments, ensuring effective use of time and resources.
- Maintain accurate electronic medical records (EMR) and ensure compliance with privacy regulations.
- Collaborate with healthcare providers to facilitate smooth patient care transitions.
- Submission to insurance companies.
- Assist in managing office operations, including filing, data entry, and inventory management.
- Provide support in handling insurance claims and verifying patient eligibility.




- Educate patients about procedures, treatments, and office policies.

Requirements

- Proficiency in medical terminology is essential for effective communication within the healthcare setting.
- Previous experience in a medical or dental office is highly desirable.
- Familiarity with electronic medical records (EMR) systems to ensure accurate documentation.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent verbal and written communication skills to interact effectively with patients and staff.
- Prior office experience that demonstrates attention to detail and customer service excellence.

Job Types: Full time, Part-time, Permanent

Pay: $19.00-$20.06 per hour

Benefits:

- Extended health care
- Flexible schedule
- On-site parking

Work Location: In person

📌 client care coordinator (Canada)
🏢 CN Physiotherapy Orleans
📍 Canada