Job Description: Administration, Customer Service, and Bookkeeping

About Us:

Brittles ‘n More is a small craft candy producer dedicated to creating delicious and unique candies using high-quality ingredients and traditional methods. Our commitment to excellence and exceptional customer service has made us a favorite among candy enthusiasts. We are looking for a motivated and organized Administration and Customer Service Representative to join our growing team.

Job Summary:

As an Administration and Customer Service Representative at Brittles ‘n More, you will play a vital role in ensuring our customers have a delightful experience with our products and services. You will be responsible for handling administrative tasks as well as providing exceptional customer support to maintain and enhance our brand reputation.

Responsibilities

Sales Support & Customer Service:

- Act as the first point of contact for customer inquiries, including phone, email, and in-person interactions.
- Provide prompt and courteous responses to customer inquiries, addressing their questions, concerns, and requests.
- Assist customers with placing orders, tracking shipments, and resolving any issues or discrepancies.
- Maintain a high level of product knowledge to guide customers in making informed choices.
- Handle customer feedback and ensure customer satisfaction, striving to exceed their expectations.
- Build and maintain strong customer relationships to promote loyalty and repeat business.
- Occasional sales support at trade shows.

Order Processing:

- Process customer orders accurately and efficiently, ensuring timely order fulfillment.
- Coordinate with the production team to ensure inventory availability and delivery timelines.




- Prepare and generate invoices, packing slips, and shipping labels.
- Monitor and track order shipments to provide customers with accurate delivery information.

Administrative Tasks:

- Maintain organized customer records including interactions, orders, and inquiries.
- Assist with inventory management, including tracking stock levels and initiating reorders as needed.
- Handle general office tasks such as filing, data entry, and managing office supplies.
- Assist in the preparation of reports and documentation as required by management.

Bookkeeping

- Manage accounts payable and accounts receivable.
- Process invoices, payments and credits.
- Prepare customer invoices and statements.
- Reconcile bank and credit card accounts.
- Maintain accurate financial records in QuickBooks.
- Assist with payroll and other bookkeeping tasks.
- Maintain organized and confidential financial records.

Social Media Engagement:

- Collaborate with the marketing team to respond to customer inquiries and comments on social media platforms.
- Share customer testimonials and feedback to promote our brand and products.
- Suggest improvements and ideas for enhancing our online presence and customer engagement.

Qualifications:

- High school diploma or equivalent; a degree in business administration or related field is a plus.
- Previous experience in customer service,



administration or bookkeeping is preferred.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong attention to detail and organizational abilities.
- Proficiency in computer applications, including MS Office. QuickBooks knowledge is an advantage.
- Knowledge of and passion for our products is a significant advantage.
- Ability to work independently and as part of a team.
- Enthusiasm for providing outstanding customer service.

Application Process:

If you are a motivated individual who is passionate about providing exceptional customer service and would like to contribute to the success of a small craft candy producer, we invite you to apply for the Administration and Customer Service Representative position at Brittles ‘n More. Join us in spreading sweetness and delight to candy lovers everywhere!

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. We look forward to hearing from you!

Brittles ‘n More is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Benefits:

- Dental care
- Extended health care
- In office parking
- Vision care

Ability to commute/relocate:

- Waterloo, ON N2V 2A2: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (required)

Experience:

- Customer service or administration: 1 year (preferred)
- QuickBooks: 1 year (required)

Language:

- English (required)

Work Location: In person

📌 Administration, Customer Service, and Bookkeeping (Canada)
🏢 Brittles 'n More
📍 Canada