About Us

Green Air Home Solution is a Burnaby-based HVAC and home performance contractor. We install heat pumps, ductless mini-splits, and energy-efficient home upgrades for homeowners across Metro Vancouver. We're a small, fast-moving team looking for someone to keep our office and customer experience running smoothly.

What You'll Do

- Handle a high volume of incoming and outgoing calls, and respond to customer e-mails and webchat inquiries
- Learn our services inside and out so you can confidently answer any customer question
- Identify customers' concerns and needs in order to provide the right service and solutions
- Keep accurate records of customer inquiries in the company's software system
- Schedule appointments for our heating and air conditioning services
- Work with colleagues to resolve customer complaints quickly and professionally
- Provide feedback to other departments to help improve sales and business processes
- Negotiate pricing and scheduling details with customers and suppliers within company guidelines




- General office administration and support for the owner and field crew

What We're Looking For

- Strong communication and negotiation skills — comfortable, persuasive, and professional on the phone and in writing
- 1–2+ years in customer service, office administration, or a trades/construction office (HVAC experience an asset, not required)
- Organized and detail-oriented with the ability to juggle multiple priorities
- Comfortable with email, spreadsheets, and learning new software (CRM, scheduling tools)
- Fluent English; a second language is an asset for serving our diverse customer base

Why Join Us

- Stable full-time role with a growing company in a booming industry
- Small team where your work is visible and valued
- Room to grow into operations, sales support, or program coordination

Pay: $21.00-$26.00 per hour

Expected hours: 40.0 per week

Perks:

- Company events
- On-site parking
- Paid time off

Work Location: In person

📌 Office Administrator / Customer Service Representative (Canada)
🏢 Green Air Home Solution
📍 Canada