About Us

At MTI, we’re rooted in the values of hard work, integrity, and honesty. For more than 25 years, these principles have helped us build and maintain trusted partnerships with clients across industries.

We offer an indoor, office-based work environment where employees work as part of a team, receive on-the-job training, and have opportunities to build their customer service, communication, and sales skills.

Our work workplace includes:

- Modern office setting
- On-the-job training
- Lively, team-oriented atmosphere
- Primarily phone and computer-based work

Overview

As a Sales & Customer Service Representative, you will work from our Brandon office and connect with new and existing customers primarily by phone. You will identify customer needs, explain products and services, answer questions, schedule appointments, and recommend appropriate solutions.

This is a customer-focused role that also includes sales responsibilities. You will receive training and coaching to help you learn our products, systems, and processes and develop the skills needed to succeed.

If you enjoy talking with people, are comfortable working on a computer throughout the day, and like having clear individual and team goals to work toward, this position may be a great fit.

Key Responsibilities

- Connect with new and existing customers by phone
- Present and explain products and services clearly
- Ask questions to understand customer needs and recommend appropriate solutions
- Identify opportunities to upsell and cross-sell services where appropriate
- Respond professionally to customer questions and objections
- Schedule appointments for service installations
- Work toward individual and team sales and performance goals

Qualifications

Essential

- Clear and professional spoken and written English communication skills




- Comfortable speaking with customers by phone throughout the workday
- Comfortable using computers and learning new software and systems
- Customer-focused with an interest in sales and achieving results
- Ability to understand and follow verbal and written instructions
- Good attention to detail and accuracy
- Willingness to learn, receive coaching, and continuously improve
- Dependable and able to work scheduled shifts
- Availability to work scheduled weekend shifts as required

Preferred

Previous experience is an asset but not required. Relevant experience may include:

- Customer service
- Retail or hospitality
- Sales
- Reception or office-based work
- Outbound calling or call-centre experience
- Working toward sales or performance goals

Work Schedule

- Full-time temporary position with the possibility of extension based on operational needs.
- On-site in Brandon, Manitoba
- $16.50 per hour
- Most shifts are 8 hours, with some flexibility in scheduling to support operational needs.
- Saturday and Sunday availability may be required

Diversity & Inclusion

MTI is committed to creating an inclusive workplace where employees are treated fairly, respectfully, and given the opportunity to contribute and succeed.

If you are confident speaking with customers, comfortable in a sales-focused environment, and motivated to learn and improve, we encourage you to apply.

Pay: $16.50 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):

- Given the nature of the position, this position may involve working on Saturdays and Sundays. Can you work this into your schedule?

Experience:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Language:

- English (required)

Location:

- Brandon, MB R7A 0M8 (preferred)

Work Location: In person

📌 Sales and Customer Service Representative (On-Site) (Canada)
🏢 Midwest Teleservices International (MTI)
📍 Canada