Job Title: Bilingual Ontario Registered Nurse – U.S. Multi-State Licensed (Remote | 0600–1800 EST)

Reports to: Nurse Manager(s)

Effective Date: 10/26/2026

The RN staff is responsible for providing care and education to patients while maintaining honesty, integrity, and professionalism at all times, in all working platforms. The RN will be expected to communicate effectively with patients and customers in chat and email communication platforms.

The RN is required to work 36-40 hours per week. This includes scheduling the appropriate number of shifts to work per platform and attending applicable team meetings that are typically on a weekly basis.

The RN will report to and work collaboratively with the Lead(s) and Nurse Manager(s). Communication with other members of the medical team and other departments will also be required.

Responsibilities include, but are not limited to:

❏ Reviewing medical charts in collaboration with patients and providers.

❏ Providing support to patients, including medical education and customer support-based services.

❏ Communicating with patients via live chat and email.
❏ Providing a distraction-free, private, quiet working environment during any hours worked (regardless of the scheduled platform).

❏ The RN will be expected to allow for scheduling flexibility within the time that they are hired for.
❏ Maintaining a working knowledge of processes related to daily updates.

- i.e. staying current with practices specific to different platforms worked.
- i.e. reviewing internally communicated updates prior to scheduled shift

❏ Ad-hoc projects as volunteers are requested.
❏ Attend weekly team meetings as assigned by their direct Lead or NM.
❏ Abide by the signed Code of Conduct

Required Skills/Abilities:

❏ Excellent typing skills between 60-100wpm

❏ Excellent organizational skills and attention to detail.




❏ Excellent verbal and written communication skills.

❏ Excellent customer service skills. This role requires outstanding customer service abilities as it heavily involves interacting with customers.

❏ Excellent time management skills with a proven ability to meet deadlines.
❏ Excellent interpersonal skills.

❏ Possess exemplary proficiency in computer skills.
❏ Ability to utilize critical thinking skills consistently.

❏ Ability to prioritize tasks.
❏ Ability to remain on-task.
❏ Ability to maintain a productive workflow while working remotely and performing repetitive tasks.
❏ Proficiency with Google Suite and/or Microsoft Office Suite.
❏ Proficiency in reading, writing, and speaking.

Schedule:

This position is a full time, remote position that requires the following:

❏ 36-40 hours per week

❏ 0600-1800 EST Timeframe (may be subject to change due to staffing needs, no reccuring UNavailability)

❏ 16 weekend hours required per biweekly pay period

Education and Experience:

❏ U.S Registered Nursing License (with compact endorsement) required.

❏ Active Ontario RN License required.

❏ Fluent in both English and Canadian French required.

❏ Related experience required (preferred min. 2 years of RN).

❏ Customer Support experience.
❏ Google Suite and/or Microsoft Office Suite experience required.
❏ Ability to read, write, and speak fluently in English and French required.

❏ Possess exemplary proficiency in computer skills.

Physical Requirements:

This remote position requires prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Pay: $49.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

- Dental care
- Life insurance
- Paid time off
- Vision care

Education:

- Associate (Required)

Shift availability:

- Day Shift (Required)

Work Location: Remote

📌 Bilingual Ontario Registered Nurse – U.S. Multi-State Licensed (Remote | 0600–1800 EST)
🏢 Florida Telehealth Medical Group (FTMG)
📍 Ontario